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RichColumbia
Participant
June 16, 2021
Question

Adobe Acrobat Pro DC crashes my Kitchen Design Software

  • June 16, 2021
  • 4 replies
  • 1614 views

I am having issues with the latest version of Adobe Acrobat Pro DC (32 bit) version 21.005.20048

It is causing my kitchen design software to crash and forcing me to re-set my 'default app' to another PDF reader application in order for me to continue using my kitchen design software. Please advise me as to how I can roll-back to an earlier DC version like Feb 25, 2021 (21.001.20142)?

And why is it that in the Creative Cloud Desktop if I click on the 3 black dots next to 'open' on any other Adobe program like Photoshop, I get the option to access "Older Versions" in the drop down menu ... but with Acrobat DC there is no option to access "older versions"?

    This topic has been closed for replies.

    4 replies

    S
    smokr311964851pmm
    Participant
    July 20, 2023

    I have created a website to releated kitchen you can visit here. 

    K
    kitchens5C7E
    Participant
    February 9, 2022

    Hey there,

     You can visi the following post for better solution:

    https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-dc-crashes-when-i-combine-pdf-kitchen

    Thanks

    R
    RichColumbiaAuthor
    Participant
    June 17, 2021

    Hello Amal,

    We use 2020 Technologies - 2020 Design Software for 3D Kitchen Design. I
    write our manufacturers catalog which contain HTML pages which use a web
    browser to view PDF files within the design program using our product
    catalog to select door styles & finishes.

    [image: image.png]

    Regards,
    -Richard

    [P.I Removed by Moderator]

    R
    RichColumbiaAuthor
    Participant
    June 22, 2021

    Please remove this post which contains confidencial information ... thank you.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 17, 2021

    Hi there

     

    Hope you are doing well and sorry for the trouble. As described, Adobe Acrobat Pro DC crashes your Kitchen Design Software and forcing you to re-set the 'default app' to another PDF reader application

     

    What happens when you use the Acrobat Pro DC application. Do you get any error message? If yes please share the screenshot of the same Also please share the screen recording of the issue for a better understanding and try to reboot the computer once and see if that helps.

     

    As mentioned you want to go back to the previous version, i have shared some more information with you in private message please check.

     

    Regards

    Amal

     

     

    R
    RichColumbiaAuthor
    Participant
    June 17, 2021

    Hi Amal,

    The Adobe Acrobat Pro DC application works fine on its own. No error messages.

    I cannot reply to your private message ... your mailbox is FULL.

    I followed your instructions to uninstall the Acrobat DC on my computer.

    Then followed the link to download previous versions ...

    Is this the full program I need to download and install?

    as I get this message box ...

    Please respond ...

     

    Regards,

    -Richard

     

     

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 23, 2021

    Hi Richard

     

    Sorry for the delay in response. Please install the base version first from the link shared in private message earlier and then upgrade it to your desired version.

     

     

     

     

     

     

     

     

    Regards

    Amal

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