Adobe Acrobat Pro DC crashes when running OCR on pages with tables

[casual_responsibility0101]

Hi all,

Very annoying error that has hit us recently. 

Bit of background - I work for a printing company that carries out a lot of scanning for a large utilities company on a regular basis.  The scanning is predominately A4 size and consists of several large lever arch folders  of 400 - 600 pages each.  Due to the pages been of mixed orientation, and to help reduce the file size, I OCR all the PDF's. 

Over the last few weeks Acrobat has started crashing during the OCR process.  It will crash on the same page every time.  If I set the page range to before or after the offending page it tends to work OK, unless a similar page occurs else where in the document.  After carrying out a lot of investigating I have figures out that the error is related to a table that appears on certain pages, scattered throughout the folders.  The tables vary on each page in size and content.  The tables are not very big, 4 to 5 rows by 9 to 14 columns, but they do contain some symbols like %<*#  The quality of the original is OK, its a copy of a copy so the outline of the table is almost invisible but the contents are clear.

This is the error message I receive (sometimes I also get a brief message stating that Adobe failed to send a DCC command):

I tried OCR on another PC with Adobe Acrobat Pro DC and it crashed on the same page, however, when I run OCR on a computer with Acrobat 8, it works fine.

Anyone come across kind of error and any idea for a possible solution?

If I can figure out how to upload a file I will add one of the offending pages for you to try.

Many thanks

Michael

[janetdapena]

Has there been any resolution to this?  I've just had the same thing happen.

[liuh66912832]

Me, too.

[Amal.]

Hi Liuh

We are sorry for the trouble and the experience. As described, the application is crashing when running OCR on pages with tables

Is this a behavior with a particular PDF file or with all the PDFs with tables? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing.

Is the file located on shared network drive? if yes, please download the file locally to your computer and try again and check.

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC

Make sure you have the latest version installed (20.009.20063) Go to Help > Check for Updates.

You may also try to repair installation (For Windows Only) Go to Help > Repair Installation and see if that makes any difference.

If it still doesn't work, please turn off the protected mode for testing. Go to Edit (Windows), Adobe Acrobat DC (Mac) > Preferences > Enhanced Security  > Turn off the Protected Mode and uncheck the Enhanced Security
Note: Please turn on the security after testing.

Let us know how it goes

Regards

Amal