Adobe Acrobat Pro DC crashes when running OCR on pages with tables

Report · Dec 21, 2016

Hi all,

Very annoying error that has hit us recently.

Bit of background - I work for a printing company that carries out a lot of scanning for a large utilities company on a regular basis. The scanning is predominately A4 size and consists of several large lever arch folders of 400 - 600 pages each. Due to the pages been of mixed orientation, and to help reduce the file size, I OCR all the PDF's.

Over the last few weeks Acrobat has started crashing during the OCR process. It will crash on the same page every time. If I set the page range to before or after the offending page it tends to work OK, unless a similar page occurs else where in the document. After carrying out a lot of investigating I have figures out that the error is related to a table that appears on certain pages, scattered throughout the folders. The tables vary on each page in size and content. The tables are not very big, 4 to 5 rows by 9 to 14 columns, but they do contain some symbols like %<*# The quality of the original is OK, its a copy of a copy so the outline of the table is almost invisible but the contents are clear.

This is the error message I receive (sometimes I also get a brief message stating that Adobe failed to send a DCC command):

I tried OCR on another PC with Adobe Acrobat Pro DC and it crashed on the same page, however, when I run OCR on a computer with Acrobat 8, it works fine.

Anyone come across kind of error and any idea for a possible solution?

If I can figure out how to upload a file I will add one of the offending pages for you to try.

Many thanks

Michael

Report · Dec 21, 2016

Sorry for the issue you are facing. Can you please provide following information to help us identify and resolve the issue ASAP:

- Acrobat version

- OS detail

- Few sample pages where you are facing this issue(you can use https://cloud.acrobat.com/send to share your files)

Thanks,

Lovekesh Garg

Report · Dec 22, 2016

Hi Lovekesh,

Thanks for getting back to me. Details as follows:

-Acrobat Pro DC (15.020.20042)

-Microsoft Windows Pro 10 (version 10.0.14393 Build 14393)

I'll add two pages to the cloud right now.

Many thanks

Michael

Report · Dec 22, 2016

Two example files located here: Shared Files - Acrobat.com

I've just noticed that if I select some of the Acrobat tools then I also get a crash, but just on these pages... so if I have a file with 400 pages and I select Edit PDF on the attached page Acrobat crashes, but if I do the same on any other page it works fine.

Report · Jan 03, 2017

I have raised the bug for you. We will get back to you once issue is resolved.

Issue is not related to tables as I tried to run OCR on multiple PDF's having tables and all of those worked fine.

Report · Jan 03, 2017

Thanks Lovekesh.

Report · Jan 19, 2017

I am getting the same issues with files Im working on. It seems worse in large documents, but also that it is caused by specific pages in those documents.

Report · Jan 19, 2017

Hi jeffb92416392, Can you please share the document where you are facing this issue. We will verify those as well. And if this is a different kind of file causing this issue, we will confirm, this also resolved.

Thanks.

Report · Jan 20, 2017

Here is the file: Shared Files - Acrobat.com

It happens with all kinds of other files too, but mostly when they are long.

Adobe DC: 2015.023.20053

On: Windows 10 Pro 1607 14393.693

Report · Jan 23, 2017

I tried this scenario on same PDF you shared. But it worked fine for me. No crash. Not even on older versions.

Can you please reinstall Acrobat once if that helps. Also share the detail you are running OCR with.

Thanks.

Report · Jan 24, 2017

I have had this happen on two computers, so I was fairly confident it wasn't a bad install. However I uninstalled and reinstalled and I still have the same problem.

I isolated a single page that causes Acrobat DC to crash on me. Here it is: Shared Files - Acrobat.com

Report · Jan 24, 2017

I am logging a bug for you. We will analyse the reason behind this crash and update you.

Thanks.

Report · Mar 06, 2017

Do we have any answer on this?

I am having the same issue - however I can't isolate it to a particular table. It is, however, the same file crashing. I've tried exporting the file again (with both preview and acrobat) - the only thing that seems to work is to downsample the resolution to the point that it is no longer legible.

Would appreciate some help with this.

Report · Mar 06, 2017

Process: AdobeAcrobat [7826]

Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Identifier: com.adobe.Acrobat.Pro

Version: 15.023.20053 (15.023.20053)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: AdobeAcrobat [7826]

User ID: 501

Date/Time: 2017-03-06 17:49:13.939 -0500

OS Version: Mac OS X 10.12.3 (16D32)

Report Version: 12

Sleep/Wake UUID: 22324C1E-FC5F-48A9-9D04-A8DC51681613

Time Awake Since Boot: 64000 seconds

Time Since Wake: 26000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00007ffb3e800000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0x7ffb3e800000:

MALLOC_SMALL 00007ffb3e259000-00007ffb3e800000 [ 5788K] rw-/rwx SM=ZER

-->

STACK GUARD 00007fff52d85000-00007fff56585000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.irislink.DRS15 0x000000011b38e0c3 drs_dec_path_first_guess_node(int, int, int, int, int, int, unsigned char*, void*, void*, stt_error*, stt_al*) + 435

1 ??? 0x8080808080808080 0 + 9259542123273814144

Thread 1:: Dispatch queue: NSOperationQueue 0x60000023dee0 :: NSOperation 0x60000023df00 (QOS: USER_INTERACTIVE)

0 libsystem_kernel.dylib 0x00007fffcab82fda __semwait_signal + 10

1 libsystem_c.dylib 0x00007fffcab09b72 nanosleep + 199

2 com.apple.Foundation 0x00007fffb6fcbbbb +[NSThread sleepForTimeInterval:] + 156

3 com.adobe.Acrobat.framework 0x0000000109edadb7 0x108e85000 + 17128887

4 com.apple.Foundation 0x00007fffb6f316e4 -[__NSOperationInternal _start:] + 672

5 com.apple.Foundation 0x00007fffb6f2d59b __NSOQSchedule_f + 201

6 libdispatch.dylib 0x00007fffcaa1e0b8 _dispatch_client_callout + 8

7 libdispatch.dylib 0x00007fffcaa34ae5 _dispatch_queue_serial_drain + 896

8 libdispatch.dylib 0x00007fffcaa26cd9 _dispatch_queue_invoke + 1046

9 libdispatch.dylib 0x00007fffcaa1fe70 _dispatch_root_queue_drain + 476

10 libdispatch.dylib 0x00007fffcaa1fc47 _dispatch_worker_thread3 + 99

11 libsystem_pthread.dylib 0x00007fffcac6b712 _pthread_wqthread + 1299

12 libsystem_pthread.dylib 0x00007fffcac6b1ed start_wqthread + 13

Thread 2:

0 libsystem_kernel.dylib 0x00007fffcab82c86 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fffcac6c96a _pthread_cond_wait + 712

2 com.adobe.AGM 0x000000010b5e70b0 0x10b5da000 + 53424

3 com.adobe.AGM 0x000000010b5e6fed 0x10b5da000 + 53229

4 com.adobe.AGM 0x000000010b9742b5 0x10b5da000 + 3777205

5 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

6 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

7 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fffcab82c86 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fffcac6c96a _pthread_cond_wait + 712

2 com.adobe.AGM 0x000000010b5e70b0 0x10b5da000 + 53424

3 com.adobe.AGM 0x000000010b5e6fed 0x10b5da000 + 53229

4 com.adobe.AGM 0x000000010b9742b5 0x10b5da000 + 3777205

5 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

6 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

7 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fffcab82c86 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fffcac6c96a _pthread_cond_wait + 712

2 com.adobe.AGM 0x000000010b5e70b0 0x10b5da000 + 53424

3 com.adobe.AGM 0x000000010b5e6fed 0x10b5da000 + 53229

4 com.adobe.AGM 0x000000010b9742b5 0x10b5da000 + 3777205

5 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

6 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

7 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 5:: com.apple.NSEventThread

0 libsystem_kernel.dylib 0x00007fffcab7b38a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fffcab7a7d7 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fffb54fdc94 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fffb54fd121 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fffb54fc974 CFRunLoopRunSpecific + 420

5 com.apple.AppKit 0x00007fffb317ba62 _NSEventThread + 205

6 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

7 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

8 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 6:

0 libsystem_kernel.dylib 0x00007fffcab834e2 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fffcac6b791 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fffcac6b1ed start_wqthread + 13

Thread 7:

0 libsystem_kernel.dylib 0x00007fffcab82c86 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fffcac6c96a _pthread_cond_wait + 712

2 com.adobe.Acrobat.framework 0x00000001092ed40b 0x108e85000 + 4621323

3 com.adobe.Acrobat.framework 0x00000001092ddda1 0x108e85000 + 4558241

4 com.adobe.Acrobat.framework 0x0000000109f8d5e1 0x108e85000 + 17860065

5 com.adobe.Acrobat.framework 0x00000001092d97a2 0x108e85000 + 4540322

6 com.adobe.Acrobat.framework 0x00000001092e7e44 0x108e85000 + 4599364

7 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 8:

0 libsystem_kernel.dylib 0x00007fffcab83e2a kevent + 10

1 com.adobe.Acrobat.framework 0x000000010a79cd94 0x108e85000 + 26312084

2 com.adobe.Acrobat.framework 0x000000010a6eb474 0x108e85000 + 25584756

3 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

4 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

5 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 9:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fffcab7b38a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fffcab7a7d7 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fffb54fdc94 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fffb54fd121 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fffb54fc974 CFRunLoopRunSpecific + 420

5 com.apple.CFNetwork 0x00007fffb466c680 +[NSURLConnection(Loader) _resourceLoadLoop:] + 313

6 com.apple.Foundation 0x00007fffb6f21c6d __NSThread__start__ + 1243

7 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 10:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x00007fffcab82f4a __select + 10

1 com.apple.CoreFoundation 0x00007fffb5538fca __CFSocketManager + 682

2 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

3 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

4 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 11:

0 libsystem_kernel.dylib 0x00007fffcab842da read + 10

1 com.adobe.Acrobat.framework 0x00000001092dc147 0x108e85000 + 4550983

2 com.adobe.Acrobat.framework 0x00000001092da58e 0x108e85000 + 4543886

3 com.adobe.Acrobat.framework 0x00000001092e45f6 0x108e85000 + 4584950

4 com.adobe.Acrobat.framework 0x00000001092d97a2 0x108e85000 + 4540322

5 com.adobe.Acrobat.framework 0x00000001092e7e44 0x108e85000 + 4599364

6 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

7 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

8 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 12:

0 libsystem_kernel.dylib 0x00007fffcab7b38a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fffcab7a7d7 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fffb54fdc94 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fffb54fd121 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fffb54fc974 CFRunLoopRunSpecific + 420

5 com.adobe.AcrobatPlugin.EFS 0x000000010de529af 0x10de39000 + 104879

6 com.apple.Foundation 0x00007fffb6f21c6d __NSThread__start__ + 1243

7 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 13:

0 libsystem_kernel.dylib 0x00007fffcab82f4a __select + 10

1 com.adobe.AcrobatPlugin.Comments 0x0000000118e96c44 0x118b09000 + 3726404

2 com.adobe.AcrobatPlugin.Comments 0x0000000118e97111 0x118b09000 + 3727633

3 com.adobe.AcrobatPlugin.Comments 0x0000000118e974f7 0x118b09000 + 3728631

4 com.adobe.AcrobatPlugin.Comments 0x0000000118e17ff5 0x118b09000 + 3207157

5 com.adobe.AcrobatPlugin.Comments 0x000000011903177d 0x118b09000 + 5408637

6 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

7 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

8 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 14:

0 libsystem_kernel.dylib 0x00007fffcab82c86 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fffcac6c96a _pthread_cond_wait + 712

2 com.adobe.Acrobat.framework 0x000000010a791eb8 0x108e85000 + 26267320

3 com.adobe.Acrobat.framework 0x000000010a7918fc 0x108e85000 + 26265852

4 com.adobe.Acrobat.framework 0x000000010a78fa27 0x108e85000 + 26257959

5 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

6 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

7 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 15:: com.apple.coreanimation.render-server

0 libsystem_kernel.dylib 0x00007fffcab7b38a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fffcab7a7d7 mach_msg + 55

2 com.apple.QuartzCore 0x00007fffbb2e01bd CA::Render::Server::server_thread(void*) + 254

3 com.apple.QuartzCore 0x00007fffbb38e703 thread_fun + 25

4 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

5 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

6 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 16:

0 libsystem_kernel.dylib 0x00007fffcab834e2 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fffcac6b791 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fffcac6b1ed start_wqthread + 13

Thread 17:

0 libsystem_kernel.dylib 0x00007fffcab834e2 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fffcac6b791 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fffcac6b1ed start_wqthread + 13

Thread 18:

0 libsystem_kernel.dylib 0x00007fffcab82c86 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fffcac6c96a _pthread_cond_wait + 712

2 com.adobe.headlights.LogSessionFramework 0x000000011cd4459c boost::condition_variable::do_wait_until(boost::unique_lock<boost::mutex>&, timespec const&) + 76

3 com.adobe.headlights.LogSessionFramework 0x000000011cd42ebf boost::this_thread::hiden::sleep_for(timespec const&) + 191

4 com.adobe.headlights.LogSessionFramework 0x000000011ccd856a void boost::this_thread::sleep_for<long long, boost::ratio<1l, 1l> >(boost::chrono::duration<long long, boost::ratio<1l, 1l> > const&) + 107

5 com.adobe.headlights.LogSessionFramework 0x000000011ccd37b7 RealTimeProcessor::WorkerThread(int) + 3683

6 com.adobe.headlights.LogSessionFramework 0x000000011cd42239 boost::(anonymous namespace)::thread_proxy(void*) + 185

7 libsystem_pthread.dylib 0x00007fffcac6baab _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fffcac6b9f7 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fffcac6b1fd thread_start + 13

Thread 19:

0 libsystem_kernel.dylib 0x00007fffcab834e2 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fffcac6b791 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fffcac6b1ed start_wqthread + 13

Thread 20:

0 libsystem_kernel.dylib 0x00007fffcab834e2 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fffcac6b5fe _pthread_wqthread + 1023

2 libsystem_pthread.dylib 0x00007fffcac6b1ed start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x8080808080808080 rcx: 0x00007ffb3e7fffc0 rdx: 0x00007ffb3d917804

rdi: 0x8080808080808080 rsi: 0x000000000000001f rbp: 0x00007fff56d7c7e0 rsp: 0x00007fff56d7c730

r8: 0x00007fff56d7c7a0 r9: 0x00007fff56d7c79c r10: 0x0000000000000000 r11: 0x0000000000000008

r12: 0x00007ffb3d9177b0 r13: 0x00007ffb3d9177c4 r14: 0x00000001187cb380 r15: 0x00000000000000d4

rip: 0x000000011b38e0c3 rfl: 0x0000000000010202 cr2: 0x00007ffb3e800000

Logical CPU: 4

Error Code: 0x00000006

Trap Number: 14

Binary Images:

0x108e7b000 - 0x108e7bfff +com.adobe.Acrobat.Pro (15.023.20053 - 15.023.20053) <89FD27AE-19C1-32AC-AD60-56BF734C7A87> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

0x108e85000 - 0x10b104fff +com.adobe.Acrobat.framework (15.023.20053 - 15.023.20053) <DEC5BBE1-707C-31B5-A850-6A018551C5C9> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

0x10b47c000 - 0x10b5c1ff7 +com.adobe.ACE (AdobeACE 2.20.02.37551 - 2.20.02.37551) <2A4A6267-20BC-325C-931C-E227220B7650> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x10b5da000 - 0x10bb22ffb +com.adobe.AGM (AdobeAGM 4.30.67.1 - 4.30.67.1) <5A36A3EA-DC7B-3F9C-95F1-FEA9F8CB840B> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x10bbd8000 - 0x10bbf4ffb +com.adobe.BIB (AdobeBIB 1.2.03.37468 - 1.2.03.37468) <63152A89-179C-3DE0-94B8-2ED83DA0CC8C> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x10bc00000 - 0x10bee6ffb +com.adobe.CoolType (AdobeCoolType 5.14.05.37562 - 5.14.05.37562) <38FF468E-D7A2-3D6D-BF16-6E4637D04E32> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

0x10bf31000 - 0x10bf34fff +com.adobe.AdobeCrashReporter (7.3 - 7.3.2) <F09CBDBF-D0F2-3E8B-A039-EC311CD1CCA1> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

0x10de39000 - 0x10de5bfff +com.adobe.AcrobatPlugin.EFS (15.023.20053 - 15.023.20053) <0CA8EF99-20C8-3DFB-938D-757A680C0284> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/EFS.acroplugin/Contents/MacOS/EFS

0x10de7f000 - 0x10de86fff com.apple.symptoms.SymptomReporter (1.0 - 1) <AFA2DAFA-29A0-3D8C-8BA6-AEB3F47B118A> /System/Library/PrivateFrameworks/Symptoms.framework/Frameworks/SymptomReporter.framework/SymptomReporter

0x10ded7000 - 0x10dedbfff +AcrobatUpdateHelperLib.dylib (1) <A8384547-A9BA-3F85-BCA4-4DDE1BD48369> /Library/Application Support/Adobe/*/AcrobatUpdateHelperLib.dylib

0x10dfe7000 - 0x10e003fff com.apple.security.csparser (3.0 - 57740.31.2) <4B5D9DDE-2815-3084-AEC0-8B630279732F> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/MacOS/csparser

0x10e047000 - 0x10e049ffb com.apple.textencoding.unicode (3.0 - 3.0) <1ABD997B-AC91-3CB4-81E4-98E1863F9E3C> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings

0x10e149000 - 0x10e181ff7 +com.adobe.AcrobatPlugin.PaperCapture (15.023.20053 - 15.023.20053) <2CF1AF4F-C39B-3121-B2E6-B3503DFE327E> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/PaperCapture.acroplugin/Contents/MacOS/PaperCapture

0x10e36d000 - 0x10e36efed +cl_kernels (???) <919BE5AF-A543-4570-BDFB-09FFBA63019A> cl_kernels

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0x7fffc9aa1000 - 0x7fffc9aa1fff libenergytrace.dylib (15) <A1B040A2-7977-3097-9ADF-34FF181EB970> /usr/lib/libenergytrace.dylib

0x7fffc9aaf000 - 0x7fffc9ab0fff libffi.dylib (18.1) <49D03682-E111-351C-8266-4519B3B82BE9> /usr/lib/libffi.dylib

0x7fffc9ab1000 - 0x7fffc9ab6ff7 libheimdal-asn1.dylib (498.30.1) <4ED9F6E3-83BC-3302-B004-C25399DA0333> /usr/lib/libheimdal-asn1.dylib

0x7fffc9ab7000 - 0x7fffc9ba9ff7 libiconv.2.dylib (50) <42125B35-81D7-3FC4-9475-A26DBE10884D> /usr/lib/libiconv.2.dylib

0x7fffc9baa000 - 0x7fffc9dcfffb libicucore.A.dylib (57149.0.1) <6B5FDA93-AA88-318F-9608-C2A33D602EC7> /usr/lib/libicucore.A.dylib

0x7fffc9dd5000 - 0x7fffc9dd6fff liblangid.dylib (126) <3F4530C9-8BE1-3AA7-9A82-98694D240866> /usr/lib/liblangid.dylib

0x7fffc9dd7000 - 0x7fffc9df0ffb liblzma.5.dylib (10) <44BD0279-99DD-36B5-8A6E-C11432E2098D> /usr/lib/liblzma.5.dylib

0x7fffc9df1000 - 0x7fffc9e07ff7 libmarisa.dylib (5) <2183D484-032D-3DE5-8984-3A14006E034E> /usr/lib/libmarisa.dylib

0x7fffc9e08000 - 0x7fffca0afff7 libmecabra.dylib (744.5) <EF046855-CB9C-32D8-B2F1-C85B526E386F> /usr/lib/libmecabra.dylib

0x7fffca0e2000 - 0x7fffca15bff7 libnetwork.dylib (856.30.16) <66C6E4D6-B39C-3309-80C1-CBBE170DDD51> /usr/lib/libnetwork.dylib

0x7fffca15c000 - 0x7fffca52cd97 libobjc.A.dylib (706) <F9AFE665-A3A2-3285-9495-19803A565861> /usr/lib/libobjc.A.dylib

0x7fffca52d000 - 0x7fffca52eff7 libodfde.dylib (23) <4DFCC459-2C07-38C6-871F-94DA3677F1EA> /usr/lib/libodfde.dylib

0x7fffca52f000 - 0x7fffca533fff libpam.2.dylib (21.30.1) <71EB0D88-DE84-3C8D-A2C5-58AA282BC5BC> /usr/lib/libpam.2.dylib

0x7fffca534000 - 0x7fffca564ff7 libpcap.A.dylib (67) <450DB888-2C0C-3085-A5F1-69324DFE902C> /usr/lib/libpcap.A.dylib

0x7fffca582000 - 0x7fffca59effb libresolv.9.dylib (64) <A244AE4C-00B0-396C-98FF-97FE4DB3DA30> /usr/lib/libresolv.9.dylib

0x7fffca59f000 - 0x7fffca5d8fff libsandbox.1.dylib (592.31.1) <0B3D5690-EF2C-39A6-B63C-CFB8CBAC0956> /usr/lib/libsandbox.1.dylib

0x7fffca5d9000 - 0x7fffca5ebffb libsasl2.2.dylib (209) <5A177BA8-362D-32DA-8D14-69AB191648B3> /usr/lib/libsasl2.2.dylib

0x7fffca5ec000 - 0x7fffca5edff3 libspindump.dylib (230.3) <59FAC445-F8FB-3881-A69A-FD0E98100E19> /usr/lib/libspindump.dylib

0x7fffca5ee000 - 0x7fffca736fe3 libsqlite3.dylib (253) <B5BA5C96-AB13-34A0-8237-DD52A0181DFE> /usr/lib/libsqlite3.dylib

0x7fffca792000 - 0x7fffca7e2fff libstdc++.6.dylib (104.1) <91F66BFD-F927-301F-B8F3-578A5CEA78F4> /usr/lib/libstdc++.6.dylib

0x7fffca827000 - 0x7fffca82aff7 libutil.dylib (47.30.1) <C29FFC2C-C7F0-39EA-9215-F5A2DCAF570A> /usr/lib/libutil.dylib

0x7fffca82b000 - 0x7fffca838fff libxar.1.dylib (357) <58BFB84B-66FE-3299-AA3D-BBA178ADEE39> /usr/lib/libxar.1.dylib

0x7fffca83c000 - 0x7fffca92bffb libxml2.2.dylib (30.11) <E12AF929-0FA5-3214-840F-C81E6AC9F36E> /usr/lib/libxml2.2.dylib

0x7fffca92c000 - 0x7fffca955fff libxslt.1.dylib (15.8) <FFF5DD45-F544-34B2-BE3C-DB877DC60081> /usr/lib/libxslt.1.dylib

0x7fffca956000 - 0x7fffca967ff3 libz.1.dylib (67) <46E3FFA2-4328-327A-8D34-A03E20BFFB8E> /usr/lib/libz.1.dylib

0x7fffca976000 - 0x7fffca97aff7 libcache.dylib (79) <0C8092D3-600F-3ADD-A036-F225B6CDCA43> /usr/lib/system/libcache.dylib

0x7fffca97b000 - 0x7fffca986ff7 libcommonCrypto.dylib (60092.30.2) <B16E29B6-EC8D-3A8F-9A89-DD9CF35F7C4B> /usr/lib/system/libcommonCrypto.dylib

0x7fffca987000 - 0x7fffca98efff libcompiler_rt.dylib (62) <E992E8D9-037C-3454-A366-A25E4D31D6BB> /usr/lib/system/libcompiler_rt.dylib

0x7fffca98f000 - 0x7fffca997fff libcopyfile.dylib (138) <64E285D9-5485-333B-AEE7-8B0C8FB9275F> /usr/lib/system/libcopyfile.dylib

0x7fffca998000 - 0x7fffcaa1bfdf libcorecrypto.dylib (442.30.20) <2074B932-FD79-30A9-8E90-AF25C49F2AF1> /usr/lib/system/libcorecrypto.dylib

0x7fffcaa1c000 - 0x7fffcaa4efff libdispatch.dylib (703.30.5) <EA0CC14E-D559-3802-B4B2-0E8C7579AAC4> /usr/lib/system/libdispatch.dylib

0x7fffcaa4f000 - 0x7fffcaa54ff3 libdyld.dylib (421.2) <6F506653-FFF6-3DB8-84F1-109AE3C52F32> /usr/lib/system/libdyld.dylib

0x7fffcaa55000 - 0x7fffcaa55ffb libkeymgr.dylib (28) <1A318923-1200-3B06-B432-5007D82F195D> /usr/lib/system/libkeymgr.dylib

0x7fffcaa56000 - 0x7fffcaa62ffb libkxld.dylib (3789.41.3) <87550136-9353-348B-9CD9-C342B48C5AAF> /usr/lib/system/libkxld.dylib

0x7fffcaa63000 - 0x7fffcaa63fff liblaunch.dylib (972.30.7) <15FACC21-079A-3BDF-9AFB-4253EFDEB587> /usr/lib/system/liblaunch.dylib

0x7fffcaa64000 - 0x7fffcaa69fff libmacho.dylib (894) <A2F38EC1-C37C-3B93-B0E4-36B07C177F8C> /usr/lib/system/libmacho.dylib

0x7fffcaa6a000 - 0x7fffcaa6cff3 libquarantine.dylib (85) <C1D7749F-5F5F-3BB9-BEFC-1F0B9DA941FD> /usr/lib/system/libquarantine.dylib

0x7fffcaa6d000 - 0x7fffcaa6effb libremovefile.dylib (45) <CD42974E-BE0B-39FC-9BFC-8A7540A04DC6> /usr/lib/system/libremovefile.dylib

0x7fffcaa6f000 - 0x7fffcaa87ff7 libsystem_asl.dylib (349.30.2) <EFAC72D7-CB13-3DF7-ADF3-EC6635C6F1EA> /usr/lib/system/libsystem_asl.dylib

0x7fffcaa88000 - 0x7fffcaa88ff7 libsystem_blocks.dylib (67) <B8C3701D-5A91-3D35-999D-2DC8D5393525> /usr/lib/system/libsystem_blocks.dylib

0x7fffcaa89000 - 0x7fffcab16fef libsystem_c.dylib (1158.30.7) <2F881962-03CB-3B9D-A782-D98C1BBA4E3D> /usr/lib/system/libsystem_c.dylib

0x7fffcab17000 - 0x7fffcab1affb libsystem_configuration.dylib (888.30.2) <4FE3983C-E4ED-3939-A578-03AD29C99788> /usr/lib/system/libsystem_configuration.dylib

0x7fffcab1b000 - 0x7fffcab1efff libsystem_coreservices.dylib (41.4) <1A572B9E-0C47-320F-8C64-7990D0A5FB5A> /usr/lib/system/libsystem_coreservices.dylib

0x7fffcab1f000 - 0x7fffcab37ff3 libsystem_coretls.dylib (121.31.1) <4676F06D-274D-31BE-B61C-4D7A4AEF4858> /usr/lib/system/libsystem_coretls.dylib

0x7fffcab38000 - 0x7fffcab3efff libsystem_dnssd.dylib (765.30.11) <DC708D84-ED7D-3936-B996-A67C66B8DDAA> /usr/lib/system/libsystem_dnssd.dylib

0x7fffcab3f000 - 0x7fffcab68ff7 libsystem_info.dylib (503.30.1) <9ED9121C-F111-3FAD-BC2F-C95DEE1C9362> /usr/lib/system/libsystem_info.dylib

0x7fffcab69000 - 0x7fffcab8bff7 libsystem_kernel.dylib (3789.41.3) <B75B128C-7D7A-3318-91CD-82B5A69C5329> /usr/lib/system/libsystem_kernel.dylib

0x7fffcab8c000 - 0x7fffcabd3fe7 libsystem_m.dylib (3121.4) <266DB92B-A86F-3691-80FB-1B26AD73CFF3> /usr/lib/system/libsystem_m.dylib

0x7fffcabd4000 - 0x7fffcabf2ff7 libsystem_malloc.dylib (116.30.3) <F40DEE3B-386A-3529-A3F7-98117ED55BF4> /usr/lib/system/libsystem_malloc.dylib

0x7fffcabf3000 - 0x7fffcac4affb libsystem_network.dylib (856.30.16) <4AE368E9-605D-379D-B04C-2AC7455B8250> /usr/lib/system/libsystem_network.dylib

0x7fffcac4b000 - 0x7fffcac54ff3 libsystem_networkextension.dylib (563.30.15) <EB020B0C-7DF0-3EEF-8E3C-15DA3C01D687> /usr/lib/system/libsystem_networkextension.dylib

0x7fffcac55000 - 0x7fffcac5eff3 libsystem_notify.dylib (165.20.1) <E7FD3A7C-DD07-36E2-9FA4-7561F9F114DA> /usr/lib/system/libsystem_notify.dylib

0x7fffcac5f000 - 0x7fffcac67fe7 libsystem_platform.dylib (126.1.2) <3CA06D4E-C00A-36DE-AA65-3A390097D1F6> /usr/lib/system/libsystem_platform.dylib

0x7fffcac68000 - 0x7fffcac72ff7 libsystem_pthread.dylib (218.30.1) <C869ED7C-BE29-3532-8E69-3A8DA1447EDC> /usr/lib/system/libsystem_pthread.dylib

0x7fffcac73000 - 0x7fffcac76ff7 libsystem_sandbox.dylib (592.31.1) <7BBFDF96-293F-3DD9-B3A4-7C168280B441> /usr/lib/system/libsystem_sandbox.dylib

0x7fffcac77000 - 0x7fffcac78fff libsystem_secinit.dylib (24) <5C1F1E47-0F7D-3E25-8DEB-D9DB1F902281> /usr/lib/system/libsystem_secinit.dylib

0x7fffcac79000 - 0x7fffcac80fff libsystem_symptoms.dylib (532.30.6) <5D990CF5-B58F-39F7-B375-99B4EC62CFBD> /usr/lib/system/libsystem_symptoms.dylib

0x7fffcac81000 - 0x7fffcaca1ff7 libsystem_trace.dylib (518.30.7) <6D34D1EA-2A3C-3D2D-803E-A666E6AEEE52> /usr/lib/system/libsystem_trace.dylib

0x7fffcaca2000 - 0x7fffcaca7ffb libunwind.dylib (35.3) <9F7C2AD8-A9A7-3DE4-828D-B0F0F166AAA0> /usr/lib/system/libunwind.dylib

0x7fffcaca8000 - 0x7fffcacd1ff7 libxpc.dylib (972.30.7) <65E41BB6-EBD5-3D93-B0BE-B190CEE4DD93> /usr/lib/system/libxpc.dylib

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 36751

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=456.4M resident=0K(0%) swapped_out_or_unallocated=456.4M(100%)

Writable regions: Total=436.3M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=436.3M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Accelerate framework 256K 3

Activity Tracing 256K 2

CG backing stores 67.2M 8

CG image 2476K 72

CoreAnimation 4300K 27

CoreUI image data 5152K 37

CoreUI image file 188K 6

Foundation 4K 2

Image IO 40K 8

Kernel Alloc Once 8K 2

MALLOC 318.6M 222

MALLOC guard page 48K 10

Memory Tag 242 12K 2

Memory Tag 251 40K 4

OpenCL 16K 2

SQLite page cache 64K 2

STACK GUARD 56.1M 22

Stack 19.2M 25

VM_ALLOCATE 380K 41

__DATA 45.0M 361

__GLSLBUILTINS 2588K 2

__IMAGE 528K 2

__LINKEDIT 120.6M 44

__TEXT 335.8M 344

__UNICODE 556K 2

mapped file 58.1M 37

shared memory 18.4M 22

=========== ======= =======

TOTAL 1.0G 1284

Model: MacBookPro11,2, BootROM MBP112.0138.B21, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f15

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.171.68.1a5)

Bluetooth: Version 5.0.3f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: USB 3.0 Bus

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Report · Mar 07, 2017

We will analyze the crash logs and update you soon.

Thanks.

Report · Mar 15, 2017

Hi,

Could you please provide the file on which you're encountering the crash via the send link mentioned above.

It would help us figuring your issue much faster.

Thanks

Report · Mar 15, 2017

Hello,

I cannot supply this document as it is confidential information. Is there anything about the document you would like to know? Still experiencing crashes on this document. Out of 2000, about 5 have this issue - but they open fine. Even upon exports to a new pdf, it still crashes.

Report · Mar 20, 2017

Without file it is quite difficult to know what causing this problem. But we will make some changes in upcoming releases if it fix the issue. Please stay tuned, we will update you once change is implemented.

Thanks.

Report · Apr 03, 2017

Any update on this? I spent an hour chatting and screen sharing with this last night to no avail.

Report · Mar 07, 2017

Can you please share the setting you are doing OCR when it crash.

Also can you please share the file where Acrobat crashes. You can use https://cloud.acrobat.com/send to share the file.

Thanks.

Report · Jan 20, 2017

Thanks for letting us know Jeff, I was beginning to think it was just me having the issue!

Report · Jan 23, 2017

I have the same issue, my Acrobat DC crashes when Enhancing large documents. This has never been an issue until recently.

Account Detail:

User Rights: Regular

User Account Control: Default

Process Integrity: Undefined

Profile Type: None

Acrobat Detail:

Sandboxing: Unsafe Locations

Captive Reader: No

Multi-Reader on Desktop Support: Off

Applications Installed:

Office Version: Office 2016 32-bit

Available Physical Memory: 1399724 KB

Available Virtual Memory: 3801764 KB

BIOS Version: HPQOEM - 1

Default Browser:

Default Mail: Microsoft Office Outlook

mapi32.dll

Version: 1.0.2536.0 (rs1_release.160715-1616)

Display Detail:

Screen Width: 1366

Screen Height: 768

Number of Monitors: 1

Number of Mouse Buttons: 5

Has Mouse Wheel: Yes

Has Pen Windows: No

Double Byte Character Set: No

Has Input Method Editor: Yes

Inside Screen Reader: No

Graphics Card: AMD Radeon(TM) R5 Graphics

Version: 8.17.10.1401

Check: Not Supported

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Version: 15.23.20053.211670

Creation Date: 2016/12/23

Creation Time: 10:10:58 AM

Installed Acrobat: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe

Version: 10.1.16.13

Creation Date: 2015/09/24

Creation Time: 7:40:34 AM

Locale: English (United States)

Monitor:

Name: AMD Radeon(TM) R5 Graphics

Resolution: 1366 x 768 x 60

Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.14393

Page File Space: 4194303 KB

Processor: AMD64 Family 22 Model 48 Stepping 1 AuthenticAMD ~1996 Mhz

Session Detail:

Boot Type: Normal

Is Shutting Down: No

Network: Available

Inside Citrix: No

Inside VMWare: No

Remote Session: No

Remote Control: No

Using JAWS: No

Using ZoomText: No

Using Windows-Eyes: No

Using NVDA: No

Total Physical Memory: 3630160 KB

Total Virtual Memory: 4194176 KB

Windows Detail:

Tablet PC: No

Starter Edition: No

Media Center Edition: No

Slow Machine: No

Windows Directory: C:\WINDOWS

Report · Jan 24, 2017

I suggest you to please reinstall acrobat or install latest update(Help>Check for updates).

I am sure it should solve your problem. As there is no issue in Acrobat for this file.

Thanks.

Report · Apr 13, 2017

With the latest release of Acrobat on 11^th April 2017, this issue has been addressed.

To get the latest product update, within the product, click on the menu Help-> Check for updates.

Report · Oct 17, 2018

I'm having the same problem. I'm running Acrobat Pro DC version 17, last updated April 2018. I'm on a PC, Windows 10, trying to scan a document that's 290 pages long, and every time it gets to page 72, it crashes the program.

I uninstalled, shut down, reinstalled, ran it again, exact same results.

I tried deleting pages and running it on a smaller document of only 95 pages. Worked fine until it got to page 95, then it crashed.

Tried it again, this time with the document only at 69 pages. Worked fine until it got to the last page, then crashed.

With a previous version of Acrobat Pro, I was able to use the OCR function successfully on a 200+ page document at the first try.