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Question

Adobe Acrobat Pro DC Crashing with High Sierra

Forum|Forum|8 years ago
September 29, 2017
32 replies
37212 views

Ever since updating to macOS High Sierra, Adobe Acrobat Pro DC has been frequently crashing (application immediately closes and any unsaved files are not saved).

This crash frequently happens when trying to save a file and always happens when trying to save a document comparision file. The crash has also occurred under a variety of other conditions that I can't always replicate.

Any suggestions would be very helpful as these crashes are wreaking havoc with my workflow!

General troubleshooting

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M

michael.arrigo

Known Participant

I am running Acrobat DC on High Sierra and it crashes daily. The version number of Acrobat DC I have is 2018.009.20050 and I am running macOS version 10.13.2.

When I check for updates of Adobe Acrobat DC, as of today January 2, 2018 there are no new updates.

Adobe Acrobat DC crashes daily in the middle of my work. It crashes randomly. It causes data loss. It causes lost billable hours for my business.

I am running it on a Mac Pro with six processors and 128 GB of RAM so it isn't computing resource related. Adobe Acrobat DC did not crash like this before I updated to macOS High Sierra. I have experienced crashes of Microsoft Office applications but there were frequent releases and the problems with those applications appear to have fixed the stability issues.

Adobe Acrobat DC continues to crash in OS X High Sierra regardless of any of the suggestions or fixes I have read in this thread or any other thread from Adobe. I am running Java, and that doesn't prevent Adobe Acrobat DC from crashing for example. It is getting frustrating and impacting my productivity.

R

rox05

Participant

I am having the same problems.

I have uninstalled Adobe DC and reinstalled and the same things happen. Random crashes when the Adobe is just opened and different actions taken, like opening a file, changing preferences etc. It almost always crashes when I am working on a PDF from Mac Outlook 2016. It always crashes when I send (even if the send is successful) an PDF via email from Acrobat.

High Sierra is at latest release and Adobe DC is at latest release.

This is also impacting my work and productivity.

A

apangasa11851843

Adobe Employee

Hi,

Kindly share the crash dumps. Once application crashes, you will see a dialog with 3 buttons. Click on "Report..." button and you will see a detailed report of crash.

Please copy the content of the report and share with me at apangasa@adobe.com.

Thanks,

Ankit

Harrysw

Participant

I have a similar problem here. My macOS version is 10.13.1. Whenever I launched Acrobat Pro with a new file, Acrobat would initially lose response for about 10 seconds before it started working.

S

stevel77749318

Participant

I too was having the same issue and had read on another forum that installing the latest Java version helped them. I have had my Mac for over a year and have never installed Java and Adobe worked fine for me with out Java .... until I upgraded to High Sierra. So, out of pure desperation, I installed Java and what do you know? Adobe is no longer crashing!

L

LarryWillis

Participating Frequently

This has got to be one of the more annoying aspects of CC. I went through this same issue before I switched to High Sierra and low and behold the issue returned when I updated to High Sierra today.

What I did was uninstall Adobe Pro DC and reinstalled and older version Build: 15.20.20039.203716

The challenge with installing an older version Download Pro or Standard versions of Acrobat DC, 2017, XI, or X is that you need to have a serial number, fortunately I kept an older version of my companies enterprise version so I can easily reinstall and has resolved the issue, last time this happened I installed an older version then updated to the newer version at all was well. Not saying this will work for everyone just offering my 2 cents in hopes that it may help a few of you.

G

gini_b

Participating Frequently

It worked for 2 days. It crashed. Now my alternative program (Smile PDF) is having minor issues. Uninstalling Adobe. It will not even open. Just sits in the tray doing nothing. Please fix.

jonathanw20771264

Participant

Acrobat DC Pro works on my 2016 MBP running OSX 10.13.1. But I wasn't able to print to my HP color laser CP4520. I was able to print the pdf if I open in Preview.

A

annar87676628

Participant

Exactly the same happening with me - and no fix yet?

N

nick_db

Participating Frequently

Pre-release code appears to work. At last!

Need to see how stable it is.

J

JainAjay

Adobe Employee

Hi,

We are working on the crasher on High Sierra and a private build is ready with the fix. Anyone interested in collaborating with us in testing out the fix privately, please drop me an email ajjain[at]adobe.com.

Regards

Ajay Jain

Adobe Document Cloud.

E

ejwjohn

Participant

Hello,

I tried to install the latest version on High Sierra, today, and i cannot even get past the stage where i need to "unzip" the .dmg image downloaded.

And Mac users lets not be too tough on ourselves, i have Windows 10 running and the same software crashed on that operating system as well, when i try to complete a form Acrobat hangs and the only way out is to force kill it with all work lost.\

thanks

John