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Jason5CE7
Participant
August 11, 2020
Question

Adobe Acrobat Pro DC file merging

  • August 11, 2020
  • 1 reply
  • 271 views

I need some help merging PDF files...  I keep getting the "unidentified error" message...  did I buy a bad copy?  I'm not great with this kind of thing...

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 11, 2020

Hi Jason,

 

We are sorry for the trouble. As described you are getting the unidentified error when combining the PDFs

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version of the application please go to Help > About Adobe Acrobat DC and make sure you have the latest version 20.12.20041 installed. Go to Help > Check for Updates.

 

Also, please try with a different set of PDF file and try to combine and see if that goes well.

 

You may also take a look at the help page https://helpx.adobe.com/acrobat/kb/unable-to-combine-docx-file-using-Acrobat-getting-unidentified-error-message.html and see if the steps provided works for you.

 

Let us know how it goes

 

Regards

Amal

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