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Giribabu5FB9
New Participant
August 2, 2021
Question

Adobe Acrobat Pro DC - Highlight tool comments disappearing on images

  • August 2, 2021
  • 1 reply
  • 600 views

We are using Adobe Acrobat Pro DC (# 2021.005.20048). We are using Highlight tool to comment on images and after saving and re-opening the comments are disappering. The highlighter is convering to a pencil drwaing. It's working fine if we use the funtionality on plain text. 

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 3, 2021

    Hi Giribabu

     

    Hope you are doing well and sorry for the trouble. As described you want to highlight/comment on the images and the highlight tool is disappearing on the images.

     

    If it is a scanned pdf then you need to do/run a text recognition/image recognition on the page (or you can also choose the entire document). Once you do that it recognizes the individual sentences and then the text cursor appears.  For more information please checkout the help page https://helpx.adobe.com/acrobat/using/edit-scanned-pdfs.html

     

    Let us know if you are referring to something else.

     

    Regards

    Amal

     

     

     

     

    G
    Giribabu5FC5
    New Participant
    August 3, 2021

    Appreciate your time on this Amal. I am able to highlight and comment on images. But after publishing them the highlight is converting as small line and missing comments. Please see the attached image.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 4, 2021

    Hi there,

     

    We are sorry to hear that. As mentioned you were able to highlight and comment on the image but after publishing it converts to thin line and comments disappear.

     

    - Would you mind sharing the steps you did to publish the PDF after making the highlights and comments to it?

     

    - Are you opening the highlighted and commented PDF in a web browser or using Adobe Acrobat Pro DC application?

     

    Please share a small video recording of the issue for a better understanding.

     

    Regards

    Amal

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