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PRMQDT
Participant
June 3, 2020
Answered

Adobe Acrobat Pro DC - Insufficient Data for an Image

  • June 3, 2020
  • 3 replies
  • 4297 views

I am experiencing an issue when a PDF document is left open for a prolonged period of time I get "Insufficient data for an image" error. Is there a known issue with this error occuring. I am accessing the file through a Windows 10 machine with the most up to date version of Adobe Acrobat Pro. 

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hey there,

 

Thanks for reporting the concern.This issue occurred with the earlier version of Acrobat DC. With the latest version, there isn't such issue reported so far.

We'd see if its a latest patch that's causing trouble, or a problem with the existing file.

1- The document you are working with, is it a scanned document or contain text and images both? Any other PDF that returns the same error?

2- We have an option update available for Acrobat DC. You may install it from within Acrobat itself. Open Acrobat>Help>Check for update> Reboot Acrobat or refer to this release note: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

3- If its a specific document, then Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View"and "Enhanced Security">OK>Reboot Acrobat
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

4- In next step Open Acrobat>Help>Repair Installation>reboot Acrobat DC

 

Let us know if this makes a difference.

 

Thanks,

Akanchha

3 replies

D
DiegoCatanese
Participating Frequently
January 28, 2021

I am having the same problem. It started after my CC subscription renewed in January 2021. It is not the PDF, it is not my computer, it is not my OS. I've tried all of the "solutions" from all of the forums and "communities" where this problem has been reported. I consider this Adobe forcing us to pay for a defective product. Please fix it.

 

P.S. It also happened in Illustrator 2021. So... there's that.

S
Shannon5F87
Participant
April 14, 2021

Any updates on the error. If I have a PDF open for a long period of time it throws this error. 
When I close and re-opoen it is fine again.  I am working with Acrobat Pro 2017

Any ideas???

J
Jeremy5C2A
Participant
October 14, 2020

I'm having this same problem on a daily basis, but there are no updates available according to Acrobat.

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
June 4, 2020

Hey there,

 

Thanks for reporting the concern.This issue occurred with the earlier version of Acrobat DC. With the latest version, there isn't such issue reported so far.

We'd see if its a latest patch that's causing trouble, or a problem with the existing file.

1- The document you are working with, is it a scanned document or contain text and images both? Any other PDF that returns the same error?

2- We have an option update available for Acrobat DC. You may install it from within Acrobat itself. Open Acrobat>Help>Check for update> Reboot Acrobat or refer to this release note: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

3- If its a specific document, then Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View"and "Enhanced Security">OK>Reboot Acrobat
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

4- In next step Open Acrobat>Help>Repair Installation>reboot Acrobat DC

 

Let us know if this makes a difference.

 

Thanks,

Akanchha

    P
    PRMQDTAuthor
    Participant
    June 23, 2020

    So gave all the following steps a try and the issues seems to persist. This time the employee left open the PDF overnight and when they woke their computer from sleep the error message was up on their computer. Is there any further advice that can be provided? 

      robynlayne
      robynlayne
      Participant
      July 31, 2020

      Hi All,

       

      sorry to keep you waiting. 

      Is it possible for any one or all of you to share a few sample files with us? We'd like to work on them at our end to see the result.

      You ca upload the file on Document Cloud and share the link with us. 

      Along with that, you may share these details too-

      • Acrobat exact version
      • OS version
      • At what action it displays the error

       

      -Akanchha 

       


      I have the exact same issue, it happens constantly even if I have my desktop app for say an hour or more.  I get that same error message and half of the PDF is blank.  I have to restart and I do this daily.  HELP.

       

      Robyn 

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