Adobe Acrobat Pro DC - Not Responding

Forum|Forum|8 years ago
October 30, 2017
5 replies
1270 views

I am not as computer literate as I would like to be. I open Adobe Acrobat DC, Click on "Send for Signature", click the document needed to send and it goes through that until we get to the point of inputting the receivers email address. As soon as I click in the box to input the email address, I get a "Not Responding" at the top and the endless swirling circle on the screen. It doesn't go away. It just stays locked in that screen. This just started. I've been using the program without a hitch for months.

What do I do???

This topic has been closed for replies.

sionekeni-hawaii

Participant

I did a hard quit and it's working again... ohhhh yeahhhh!!!

ryanf51996684

Participating Frequently

Same issue, but with only one user. I have other users with the identical platform. It will not respond (no matter what the user is doing) for 1-2mins, then work again. They could be just going through the menus before opening a PDF. I have checked everything re-installed several times, used Adobe cleaner and CCleaner. She now has a new machine and the issue is still occurring. I believe it has something to do with her Adobe account. Is there a way I can install Adobe DC after assigning a licenses through the Adobe portal where users will not be required to attach it to their account. There are no errors in the event logs either.

M

myorkshire

Participating Frequently

Mine does pretty much the same thing. When I open Adobe Acrobat, it'll go into the "Not Responding" loop at least 6 times before I can do anything with the program.

All the Adobe programs are slow these days. Google "Adobe slow" and you'll find complaints about pretty much every application.

Cherishψ

Participating Frequently

Thank you for using Adobe Japan Forum.

I moved to the Acrobat General Troubleshooting community.

ryanf51996684

Participating Frequently

Same issue, but with only one user. I have other users with the identical platform. It will not respond (no matter what the user is doing) for 1-2mins, then work again. They could be just going through the menus before opening a PDF. I have checked everything re-installed several times, used Adobe cleaner and CCleaner. She now has a new machine and the issue is still occurring. I believe it has something to do with her Adobe account. Is there a way I can install Adobe DC after assigning a licenses through the Adobe portal where users will not be required to attach it to their account. There are no errors in the event logs either.