Adobe Acrobat Pro DC - Redaction tool not working

I've tried the workaround and it won't save after I apply the JavaScript so I have to print with the redaction and then re-scan.  We redact hundreds of pages a week.  What is being done about this?

Has Adobe came up with a fix for this yet? The provided workaround is a little time consuming when having to work on 600 page documents.

I think I have a temporary solution to this. 

1. add JavaScript to the side pannel 

2. Click redact and highlight the areas you want redacted 

3. open the JavaScript tab then on the top of the page hit debugger 

4. In the bottom box paste the following :

this.applyRedactions(); 

5. Click CTRL and enter at the same time after pasting the above text

Hi Joan,

Thanks for sharing the detailed information. 

There are couple of possibilities for such behaviour of Acrobat.

1- The document you have been working on and trying to redact content is secured. Which isn't letting you to complete the process. Open PDF>right click (Ctrl+D)>Document Properties>Security

and for testing, check with a different file. 

2- If this is the case with multiple files, then there's a slight change we need to make in the application's preferences settings. 

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

Let us know if any of the suggestion helps.

Thanks,

Akanchha