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Adobe Acrobat Pro DC - Redaction tool not working

New Here ,
Jun 28, 2021 Jun 28, 2021

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I continually have a problem with Adobe Acrobat Pro DC when I try to use the redaction tool. 

 

  • I select the text I want to redact 
  • I click 'Apply' 
  • The pop-up which should appear (confirming redaction, etc.) appears as a blank box, and the entire programme basically freezes. I can do nothing else, except open my computer's Task Manager and click 'End Task' for Adobe Acrobat. 
    (See attached image.) 

 

This is a huge problem, since my role as an employee and my unit's function requires the ability to fully and securely redact on a daily basis.  

 

I am using Adobe Acrobat Pro DC - Version 2021.005.20048 

 

Can anyone help? 

 

Adobe Acrobat Pro - Redaction tool error.JPG

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General troubleshooting

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Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

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Hi Joan,

 

Thanks for sharing the detailed information. 

There are couple of possibilities for such behaviour of Acrobat.

1- The document you have been working on and trying to redact content is secured. Which isn't letting you to complete the process. Open PDF>right click (Ctrl+D)>Document Properties>Security

and for testing, check with a different file. 

2- If this is the case with multiple files, then there's a slight change we need to make in the application's preferences settings. 

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

 

Let us know if any of the suggestion helps.

 

Thanks,

Akanchha 

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