I continually have a problem with Adobe Acrobat Pro DC when I try to use the redaction tool.
This is a huge problem, since my role as an employee and my unit's function requires the ability to fully and securely redact on a daily basis.
I am using Adobe Acrobat Pro DC - Version 2021.005.20048
Can anyone help?
Thanks for sharing the detailed information.
There are couple of possibilities for such behaviour of Acrobat.
1- The document you have been working on and trying to redact content is secured. Which isn't letting you to complete the process. Open PDF>right click (Ctrl+D)>Document Properties>Security
and for testing, check with a different file.
2- If this is the case with multiple files, then there's a slight change we need to make in the application's preferences settings.
Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting.
Let us know if any of the suggestion helps.
I have followed these steps yet I still have the issue. I have even re installed the program and this still happens!
I have the same problem. I have tried multiple documents and the same problem appears with every document, also have checked that the documents are not secured. I also disabled the settings in phase 2, but it has not solved the problem.
I have the same problem, along with the fact that Acrbat Pro DC freezes at random and frequently. The only way to close the program is through Task Manager. I really miss my Arobat Pro XI. It was supposed to have a perpetual license. I guess the end of the world happened and I missed it because when Adobe stopped supporting XI, it stopped working after the first Windows 10 update. Software companies make enough money. They should let you choose to purchase a program instead of having to pay by the month for the rest of your productive life, which won't be very productive if using products like Acrobat Pro DC. I have read and tried more fixes than I can count and the app is still near worthless.
Is there anybody at Adobe who knows enough about the program to help me fix it?
The second solution work, not sure what you meant about testing. What am I supposed to do now? I assume that if I restore the original preferences the problem will return.
I think I have a temporary solution to this.
2. Click redact and highlight the areas you want redacted
4. In the bottom box paste the following :
5. Click CTRL and enter at the same time after pasting the above text
Thank you so much, this worked!
I had the same issues and this worked.
This works for us as well. Hopefully Adobe will release an update that addresses this issue without the need for a work around.
This also worked for me, thanks so much!
Success, thank you!
This worked but now I get the blank window when trying to save the document after applying the redactions. Anyone find a solution for that?
Same. I did another workaround and "Printed" it again to Adobe pdf. But, these workarounds are annoying when I'm paying for a pro version.
Has Adobe came up with a fix for this yet? The provided workaround is a little time consuming when having to work on 600 page documents.
I also am having many problems with redaction. Many of the items I am trying to redact are not found. I try various subsets of the text string and sometimes they work and sometimes not. It would be far easier at this point to print, mark out with a market pen, and scan.
Any updates from Adobe?? I am having this issue as well and I have thousands of documents to redact and "sanitaize" by Friday. I can restart my computer which will make Adobe Pro redaction tool work for 1 to 10 documents before I get the blank screen. I am so frustrated.
Adobe -Any updates here???????
I tried the workaround but i couldn't save. When i tried below steps I managed to succesfully save the file.
"Go to Acrobat Reader Preferences > General. - Uncheck the box for "Show online storage when saving files"
Hope this helps.
One thing we ran into was various hang ups with a lot of the features in Adobe. We eventually stumbled multiple AcroCEF folders in the "C:\Program Files (x86)\Adobe\Acrobat DC" directory. Additionally, non-pro users had other issues like using "Fill& Sign" and had multiple AcroCEF files in "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader". They would just be named AcroCEF_1, AcroCEF_2, and so forth. We deleted all the _# folders, relaunched reader and had the user attempt to redact. It worked for the Pro user AND all the Adobe Reader users who had problems and multiple AcroCEF folders.
Hope this helps!
This worked, just make sure to hit the folders for the products you use, Acrobat DC, Reader, etc.
I am having exactly the same problem...I click apply, blank white box appears and everything freezes. The only escape is Task Manager and 'End Task'. I have used the redaction tool on a regular basis with no problem, but now I experience the same issue that other posts describe. I have tried the suggested fixes with no success. Adobe, please get your act together and fix all of these BUGS!
I too had the same problem and have tried almost all the fixes here. Nothing worked. Then, after I ended the task from Task Manager, I hit "More Details" in the Task Manager and saw that Acrobat and its related programs were still running. I ended them all and then relaunched Acrobat again. I was able to redact!