Skip to main content
samuelg20739972
Participant
April 11, 2019
Question

Adobe Acrobat Pro DC - Remote Desktop - NOT RESPONDING

  • April 11, 2019
  • 2 replies
  • 2584 views

Hello

We have an issue within our terminal services environment in regards to adobe acrobat pro dc.

We have Adobe Creative Cloud, with Adobe Acrobat Pro DC.

Whenever a user opens Adobe Acrobat Pro DC and tries to do anything the program goes into a " NOT RESPONDING" state.

If we wait a few minutes it will work as normal, but as soon as the user closes Adobe Acrobat Pro DC and re-launches the problem presents itself again.

We have tried the recommended articles on:

- adding a few folders under app data (Resolve Acrobat DC intermittent crashes on Windows )

- turning of enhanced security protected mode(Resolve Acrobat DC intermittent crashes on Windows )

- registry fixes

- using the cleanup tool remove and reinstall adobe acrobat pro dc

- reset preferences (How to reset Acrobat Preference settings to default. )

I do know if I log in as Administrator and sign into any Adobe CC account and use Adobe Acrobat Pro DC, it behaves as it should.

What rights do users need in order to guarantee Adobe Acrobat Pro DC not to have any issues?

I have even promoted a troubled user to an Administrator in all rights and regards, the problem persisted under their user account.

I now know for a fact it is a permission issue, if I run the program as administrator and in COmpatibility mode for Windows XP SP3 the program actually works and responds correctly. What, and where do users need explicit permissions for this program to work. It is NOT conducive to a safe RDS environment to give RDS Users full admin rights to the RDS Server.

At this point and time, our organization is very frustrated with this product..and we need a fix, not a workaround. Any help is appreciated.

Thank you

This topic has been closed for replies.

2 replies

Participant
October 10, 2020

I have the same issue. One of our user can not use Acrobat Pro DC at all. Tried all recommended articles and a lot more. All users work fine just one of them has this problem!

Participant
May 2, 2019

I too an thoroughly sick of this Adobe issue!

I've visited these forums countless times and on ocassion, something sticks - temporarily.

They need to FIX their product. This is ridiculous and none of us have time for this repeatedly during a work day.