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A
adams37387763
Participant
September 15, 2021
Answered

Adobe Acrobat Pro DC stopped working on Mac - "You do not have permission to open the application"

  • September 15, 2021
  • 2 replies
  • 14397 views

Trying to open Acrobat Pro DC - Got a message "Please wait a few minutes while update is installed". It never updated. 

 

I'm on a MacBook Pro OS 11.5.2. I tried: rebooting, signing out and in of CC, and uninstalling from the CC dashboard. After "Uninstalling" the application is still there, but now I got the attached messages.

 

I used the uninstaller in the app folder and that worked. However, I can not reinstall it from CC now.

In the CC dashboard it shows up and says update availabe but "Open" is greyed out and there is no option to reinstall.

 

I can open other Adobe CC apps including Reader but now I don't have access to Pro DC.

TIA for help.

 

Correct answer Amal.

Hi Adams

 

Hope you are doing well and sorry to hear that. As described you are now unable to install the Acrobat pro DC from the CC app  and have no access to it.

 

Please try to install the Acrobat Pro DC from the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you. Once installed, please try to update the application to the latets version 21.07.20091 from the help menu > Check for Updates.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Also as seen in the screenshot you have shared, that you are getting the error 'Acrobat quits unexpectedly' please check the steps shared in the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acrobat-on-mac.html and see if that works for you.

 

Let us know if you experience any trouble and need more help

 

 

Regards

Amal

2 replies

eriks38935856
eriks38935856
Participant
July 17, 2025

2025-July: had this issue today but the resolution here did fix it

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
September 15, 2021

Hi Adams

 

Hope you are doing well and sorry to hear that. As described you are now unable to install the Acrobat pro DC from the CC app  and have no access to it.

 

Please try to install the Acrobat Pro DC from the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you. Once installed, please try to update the application to the latets version 21.07.20091 from the help menu > Check for Updates.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Also as seen in the screenshot you have shared, that you are getting the error 'Acrobat quits unexpectedly' please check the steps shared in the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acrobat-on-mac.html and see if that works for you.

 

Let us know if you experience any trouble and need more help

 

 

Regards

Amal

    A
    adams37387763Author
    Participant
    September 15, 2021

    Thank you Amal! That seemed to work.

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