Adobe Acrobat Pro DC Version 2019.012.20036 will not print ANYTHING

Hi, 

just checking if you were able to resolve this issue by applying recent updates to Acrobat.

Thank you.

Please try the tips found in this link (read thoroughly): https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

The screenshot I asked from you was to see if get the same options available when you try to print or they appear greyed out or missing:

See the slide :

OK now we are talking... I am aware that you mentioned earlier that  the printer works with every other application but not with Adobe Acrobat.

Since you identified the problem after an Microsoft Windows operating system update, we will approach the issue from a computer repair point of view in an attempt to rule out if due to the update the Adobe Acrobat (for some reason)  is not recognizing newly updated printer drivers.

For the following  tips to work, I will assume that when you say that you try to print and nothing happens, it is because you are using a USB cable that is connected from the printer to a USB HUB;  and from the USB HUB to the docking station where your Zbook is seated on.

If it is plugged to a docking station using the scenario above as reference, check for the following:

(1) first Power Off your Zbook. Check that the docking station has power and that both the Zbook and all the cables attached to the docking station are porperly seated in their respective jack ports. Power Off  the docking station, and Power Off the printer;  then Power  On the docking station and the printer; Power On your Zbook; observe if anything abnormal happens when you try to print from Adobe Acrobat

(2) if that does not work switch the USB cable of the printer to another available USB port in the docking station

(3) if that does not work check /inspect (and test with another good working computer) and/or replace USB cables as needed for each segment  

(4) that does not work, unplugg the Zbook from the docking station and connect the USB cable from the printer directly to an available USB port in your Zbook and see if the operating system detects and see if it recognizes the printer and/or try to installs its drivers

(5) if this last recommendation works replace the docking station for a good working one 

NOTE:  If you are using a WiFi printer reinstall the wifi drivers of the Zbook WiFi network adapter using only the recommended drivers from the device manufacturer website, and see if the operating recognizes and installs the printer correctly again. Restart the computer and see if Adobe Acrobat prints now.

What are the error messages?

Hi, 

First off, update your Adobe Acrobat to the latest version.

Second, check in Windows Settings--->Devices and Printers (Control Panel), what is the default printer elected to

Third,  download the latest drivers for your printer from the device manufacturer support website and install those drivers following the recommended installation steps from the vendor.

Sometimes after a windows update, the operating system will force its own generic drivers for each peripheral installed in your computer