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David3281219568y8
Participant
November 28, 2023
Answered

Adobe Acrobat Pro for new Mac driving over 100% CPU Usage!!! And freezing. Help?

  • November 28, 2023
  • 3 replies
  • 3583 views

Greetings. 

 

I am using a brand new M2 Pro Macbook Pro. I have Acrobat Pro from Adobe Cloud. When I attempt to move PDFs around and resize them, my laptop freezes a lot, I get the pinwheel of death from waiting time. It is so unbelievably slow just to resize an Acrobat window. It's incredibly frustrating and a huge waste of my work day time. I decided to check my Activity Monitor - see attached image. All I did was grab the corner of a PDF and attempt to reduce the window in size by a small amount. While it was hanging, my CPU usage shot up over 100% and it took like 10 - 15 seconds to adjust the window. 

 

What is going on? What can I do to make this go faster? Is the new Acrobat Pro just broken? Thanks for your advice

    This topic has been closed for replies.
    Correct answer davidf92045712

    I had the same terrible experience of severe lag whenever I used the new paid Acrobat app on my Macbook M1. Even resizing the screen would freeze the computer for minutes and scrolling would too. I haven't tried the Rosetta solution suggested by another user. What worked for me was to go back to the prior version 24.003.20121. That version works beautifully! Fast and low memory usage. I won't upgrade again until the new iterations are fixed.

    3 replies

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    davidf92045712Correct answer
    Participant
    October 19, 2024

    I had the same terrible experience of severe lag whenever I used the new paid Acrobat app on my Macbook M1. Even resizing the screen would freeze the computer for minutes and scrolling would too. I haven't tried the Rosetta solution suggested by another user. What worked for me was to go back to the prior version 24.003.20121. That version works beautifully! Fast and low memory usage. I won't upgrade again until the new iterations are fixed.

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      October 19, 2024

      @davidf92045712  Thank you very much for updating this old thread with that solution. I'm sure it may help many.

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        nothingforascreennamework
        Participant
        December 15, 2023

        I don't think this is related to the M2. I'm running on a Mac Pro 2019 (x86), 16-core, 384G RAM and it's unsuable. Same as when I run on my M2 laptop. Acrobat Pro has been slow for quite some time. The latest interations has only gotten worse to the point where it's pretty useless.

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          David3281219568y8Author
          Participant
          December 15, 2023

          Agreed. I used to love Acrobat. Now I hate it. The experience is terrible in so many ways. From the User Experience to the processor load. It is a tremendous productivity suck. Unfortunate they have a near monopoly on PDF management tools in the Creative field. I would switch if IT permitted it at my company. 

            ls_rbls
            Community Expert
            ls_rblsCommunity Expert
            Community Expert
            November 29, 2023

            Hi @David3281219568y8 ,

             

            Did you mean to say that the Acrobat version that you jave was installed using the Creative Cloud installer?

             

            I can think of two workarounds:

             

            • Install Rosetta2 if you don't have it and see how Acrobat behaves after the Rosetta software is installed

             

            OR,

             

            • If the problem persists after installing Rosetta, uninstall the current version of Acrobat and use the AcroCleaner  tool. Then, install Acrobat using the stand-alone installer version (not through the Creative Cloud app).
            D
            David3281219568y8Author
            Participant
            November 29, 2023

            Yes Acrobat Pro installed via Creative Cloud.

             

            I can't do any of that because this is my work laptop and they won't allow any other software to install. 

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