Adobe Acrobat Pro freezes with a popup window with garbled text inside.

Question

This happens when I either just open the Adobe Acrobat Pro program or when I open a PDF using the Adobe Acrobat Pro program. I have uninstalled Creative Cloud, run the Adobe App Cleaner, and reinstalled Creative Cloud with no success.

Meenakshi Negi · Answer

Hi michellea49000044,

Thank you for reaching out.

This seems to be weird behavior. Please try removing the Acrobat application and running the cleaner tool from this page: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html.

Reboot the machine and install Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, try a clean reinstall of the application. First, remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) on the machine.

Reboot the machine and reinstall the application from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Share the Acrobat and OS version numbers.

Let us know if the issue persists.

Thanks,

Meenakshi

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