Nabeel376068348vz3

Participant

Question

Adobe acrobat pro freezing while editing pdf.

Forum|Forum|1 year ago
July 16, 2024
2 replies
870 views

Hi,
From many days when I was trying to edit pdfs in Adobe Acrobat Pro, it was freezing while scroling or editing anything.

This topic has been closed for replies.

Community Manager

Community Manager

Hi @Nabeel376068348vz3

Following up to check if the issue is still happening or if it is resolved.

~Tariq

Nabeel376068348vz3Author

Participant

Issue is still not resolved.

Community Manager

Community Manager

Thanks for the response, @Nabeel376068348vz3
Is it possible to share the information requested by @Ankita5E56 and help us with some additional info?

Are the files located locally on the machine?
What is the current version of Acrobat that has been installed?
OS Name and version?

Thank you for your patience and help.

~Tariq

Adobe Employee

Hi Nabeel376068348vz3,

We are extremely sorry for the inconvenience caused.

To troubleshoot and fix the issue, can we please request you for some additional information.

What sequence of steps caused the Acrobat to Freeze?
Is it possible for you to share the document that caused the Freeze?
Additional details :

Is the Freezing issue file-specific, or does it occur with any file?
Does the Acrobat Freeze happen every time you perform this workflow?
Have you tried restarting Acrobat, and does it help in preventing the issue?
Have you tried restarting your system, and does it help in preventing the issue?

Thanks,

Ankita