Adobe acrobat pro freezing while editing pdf.

[Nabeel376068348vz3]

Hi,
From many days when I was trying to edit pdfs in Adobe Acrobat Pro, it was freezing while scroling or editing anything.

[Ankita5E56]

Hi Nabeel376068348vz3,

We are extremely sorry for the inconvenience caused.

To troubleshoot and fix the issue, can we please request you for some additional information.

1.           What sequence of steps caused the Acrobat to Freeze?
2.           Is it possible for you to share the document that caused the Freeze?
3.           Additional details :

•          Is the Freezing issue file-specific, or does it occur with any file?
•          Does the Acrobat Freeze happen every time you perform this workflow?
•          Have you tried restarting Acrobat, and does it help in preventing the issue?
•          Have you tried restarting your system, and does it help in preventing the issue?

Thanks,

Ankita

[Tariq Ahmad Dar]

Hi @Nabeel376068348vz3 

Following up to check if the issue is still happening or if it is resolved.

~Tariq

[Nabeel376068348vz3]

Issue is still not resolved.

[Tariq Ahmad Dar]

Thanks for the response, @Nabeel376068348vz3 
Is it possible to share the information requested by @Ankita5E56 and help us with some additional info?  

• Are the files located locally on the machine?
• What is the current version of Acrobat that has been installed?
• OS Name and version? 

Thank you for your patience and help.

~Tariq

[Nabeel376068348vz3]

HI,
Files is located in system.
I'm using windows oprating system (Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz)
version i'm using 2024

[Tariq Ahmad Dar]

Thanks, @Nabeel376068348vz3; I will send you an email to discuss this further. 

~Tariq