adobe acrobat Pro not opening after updating to macOS Monterey

New Here ,
Jul 06, 2022 Jul 06, 2022

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Adobe suite is not opening !!!!
 
ncident Identifier: AC48C116-A9DF-4D27-B887-AC2EA3880411
CrashReporter Key:   498B5790-5FF7-E28D-AB01-DEC42A944EAE
Hardware Model:      MacBookAir8,2
Process:             AdobeAcrobat [581]
Path:                /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:          com.adobe.Acrobat.Pro
Version:             22.001.20085 (22.001.20085)
Code Type:           X86-64 (Native)
Role:                Default
Parent Process:      launchd [1]
Coalition:           com.adobe.Acrobat.Pro [689]
 
Date/Time:           2022-07-06 15:43:59.7428 +0200
Launch Time:         2022-07-06 15:43:59.4528 +0200
OS Version:          macOS 12.4 (21F79)
Release Type:        User
Report Version:      104
 
Exception Type:  EXC_CRASH (SIGKILL (Code Signature Invalid))
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note:  EXC_CORPSE_NOTIFY
Termination Reason: CODESIGNING 1 
 
Triggered by Thread:  0
 
Thread 0 Crashed:
0                                      0x10d575ad0 _dyld_start + 0
1   ???                                         0x1 ???
 
 
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Crash or freeze

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hi Patrick

 

Looking at the description above, if we understand correctly, you haven't been able to launch/open Adobe Acrobat after installation. Is that right?

  1. Open the Activity Monitor>select the Acrobat process running in the background> Force Quit> Now launch Acrobat.
  2. No luck? Reboot the computer
  3. Uninstall the application and its old traces using a cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

and reinstall: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

 

Let us know the result. 

Thanks,

Akanchha

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