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I have 5 computers all with 12th gen i9 CPUs and EVGA 3080 Ti GPUs with each holding 64-128 GB of G. Skill RAM. Out of all 5 computers Adobe Acrobat is Not Responding and crashes. I have updated each computer, followed ALL of your troubleshooting methods on your website and in these forums. Accumilated 10-12 hours of my own time following Adobe guidelines to "fix" their program. Yet, the program is unusable. I even spent my own money to have two SEPERATE IT companies remote in on all FIVE of my computers to try and find the problem. $617 later they can't even find the problem to make Adobe not crash. I am paying to use your software and paid a 3rd party to try and find out why its crashing. Still, I am left with a non functioning software. How is this even possible?
Hi there
Hope you are doing well and sorry to hear that.
Is this an issue started recently after you updated the application?
Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.
~Amal
Check my solution above:
1. Uninstall Acrobat pro
2. Install Reader
3. Disable Protected mode in settings (security)
4. Install/upgrade to Acrobat pro
Dear Amal,
Thank you for your reply, but I followed the second suggested solution (install reader first) and so far it works fine. If crashes start to occur again I will do as you advise in order to generate the needed logs.
Kind Regards
Yiannis N. Panagiotou
[P.I Removed by Moderator]
This is probably an edge case, and certainly a "DOH!" / facepalm / 1D10t issue on my part, but in case it helps someone:
Acrobat repeatedly "Not-Responding" was caused by a file with an invalid network path in the "Recent" list, in my case.
The "Recent" list is apparently re-read periodically throughout normal app usage, and for each entry an attempt is made to follow the path and interrogate the file in some fashion (I suspect for grabbing the first page as a thumbnail).
Using Acromon and Procm
...After navigating the Adobe website multiple times I finally found the correct place to download the app, and it now works. The URL is https://get.adobe.com/reader/download?os=Windows+10&name=Reader+2024.001.20615+English+Windows%2864Bit%29&lang=en&nativeOs=Windows+10&accepted=mss&declined=&preInstalled=&site=landing
Perhaps I was having a slightly different not-responding problem, but I carefully went through all the settings and turned off anything that would require a ping to the internet. I haven't had the problem since doing that. I turned off perhaps 4-5 different settings that looked to be on by default. I wish I could tell you which one was causing the hanging, but I haven't had the time.
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Hi there
Thanks for sharing the details.As you have the most recent version installed and still experiencing the issue, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
Regards
Amal
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Here is the output from the first of the three things you asked me to run.
https://www.dropbox.com/scl/fo/camvwvx57ekjy3cxf09qu/h?rlkey=4f2l5hwvjd57ucruzxa3u5k5o&dl=0
Here is the ID from the second: afa01115-35e7-425a-9cc7-fe33b5096e82
I got nothing from the third, the crash reporter. I don’t think it really crashes, it just seems to exit on it’s own.
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After navigating the Adobe website multiple times I finally found the correct place to download the app, and it now works. The URL is https://get.adobe.com/reader/download?os=Windows+10&name=Reader+2024.001.20615+English+Windows%2864B...
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Perhaps I was having a slightly different not-responding problem, but I carefully went through all the settings and turned off anything that would require a ping to the internet. I haven't had the problem since doing that. I turned off perhaps 4-5 different settings that looked to be on by default. I wish I could tell you which one was causing the hanging, but I haven't had the time.
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I had done this as well, and it worked for about 1-2 months. Then something changed and it reverted back to crashing. I gave up, for the price of this software- I've moved on to other providers. Good luck!
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Hello, Where in the settings did you find this? I am having an issue that I am wondering if this might help. Please let me know as I need some help fixing this issue, and the customer service line seems to not work very effectively.