Adobe Acrobat Pro Not Responding and constanly crashing (windows 11)

[Ryan_Joe]

I have 5 computers all with 12th gen i9 CPUs and EVGA 3080 Ti GPUs with each holding 64-128 GB of G. Skill RAM. Out of all 5 computers Adobe Acrobat is Not Responding and crashes. I have updated each computer, followed ALL of your troubleshooting methods on your website and in these forums. Accumilated 10-12 hours of my own time following Adobe guidelines to "fix" their program. Yet, the program is unusable. I even spent my own money to have two SEPERATE IT companies remote in on all FIVE of my computers to try and find the problem. $617 later they can't even find the problem to make Adobe not crash. I am paying to use your software and paid a 3rd party to try and find out why its crashing. Still, I am left with a non functioning software. How is this even possible? 

[Amal.]

Hi there

Thanks for sharing the details.As you have the most recent version installed and still experiencing the issue, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[Jack157F]

Here is the output from the first of the three things you asked me to run.

https://www.dropbox.com/scl/fo/camvwvx57ekjy3cxf09qu/h?rlkey=4f2l5hwvjd57ucruzxa3u5k5o&dl=0

Here is the ID from the second: afa01115-35e7-425a-9cc7-fe33b5096e82

I got nothing from the third, the crash reporter. I don’t think it really crashes, it just seems to exit on it’s own.

[Jack157F · Accepted solution]

After navigating the Adobe website multiple times I finally found the correct place to download the app, and it now works. The URL is https://get.adobe.com/reader/download?os=Windows+10&name=Reader+2024.001.20615+English+Windows%2864B...

[jonbjork · Accepted solution]

Perhaps I was having a slightly different not-responding problem, but I carefully went through all the settings and turned off anything that would require a ping to the internet. I haven't had the problem since doing that. I turned off perhaps 4-5 different settings that looked to be on by default. I wish I could tell you which one was causing the hanging, but I haven't had the time.

[RobLeisure47]

I had done this as well, and it worked for about 1-2 months.  Then something changed and it reverted back to crashing.  I gave up, for the price of this software- I've moved on to other providers.    Good luck!