Adobe Acrobat Pro not working after 1 month

[WojciechSMC]

Hi,

I am facing issue in with Adobe Acrobat Pro 12, we got a Serial Key and local installator.

So, after around 1 months seems that Acrobat stops to work, You can click on any .pdf file and its not opening.

Nothing is happening, just a circle next to our coursor on Windows 10 22H2.

Last month I just uninstalled Acrobat for my user but its not a good workaround that I have to re-install software every month. 

When we install acrobat pro there no such errors and it works properly for at least 1 month.

Any idea what might I should do on user machine? Maybe it require registry change or something or extra activation?

Best,

Wojciech

[creative explorer]

@WojciechSMC I hope that you didn't but this from a third-party website or business because Adobe Acrobat Pro 12 was not the official name of a specific major release. Based on Adobe's version history, the version that would chronologically follow Acrobat 11 (released in 2012) was initially expected by some to be called Acrobat 12. However, Adobe shifted its naming convention with the release in 2015.

Adobe Acrobat Pro licenses, especially perpetual licenses obtained through retail channels or volume licensing, typically have a limit on the number of computers they can be activated on simultaneously. This is usually around two computers per single-user license. To use the license on a new machine after reaching the activation limit, you are generally required to deactivate it from one of the previously activated computers. This process releases the license seat. If the serial key you possess has already been used and activated on the maximum allowed number of computers, and those activations haven't been properly deactivated, then you won't be able to activate it on your current machine. even though it worked for a month, it is very likely Adobe caught up to this, and since the seller violate the software's End User License Agreement (EULA). The seller might not have deactivated the software from their machines, rendering the serial key unusable for you as the buyer. The software periodically checks its activation status, and upon finding that the serial is already in use on the maximum allowed devices, it could become non-functional.

The best solution especially if the serial key you have is indeed limited to a certain number of activations and those have been used up without proper deactivation, then buying a new, legitimate license is the most straightforward and ethical solution to ensure you have a working and compliant copy of Adobe Acrobat Pro. A new subscription to Adobe Acrobat Pro DC (the current version) includes ongoing updates and suppor...

While it might be frustrating to purchase again after having a perpetual license stop working, buying a new, legitimate license ensures you have a reliable and legally compliant solution for your PDF needs. It also avoids the ongoing troubleshooting and potential instability associated with an improperly licensed or over-activated copy. 

Also don't buy it anywhere else but adobe.com ... you got burn once with the old version of Acrobat, don't get burned again... the ol' saying "Fool me once, shame on you; fool me twice, shame on me."

[WojciechSMC]

Hi,

Thank you for your message, I provided name of the product wrongly its Adobe Acrobat Pro 10, in our organization we have IT asset management tool where Product and key is assigned to one specific user but this key was probably used in the past on other machine, based on our asset management tool we dont have duplicate of it. 

What I saw about receipt in the system it was bought in Adobe Issue date : Jan 27, 2023

Licensing program TLP 6.0 LICENSE PROGRAM - CORPORATE 

Product Adobe Design Std CS6 6.0 PL RET

[creative explorer · Accepted solution]

@WojciechSMC that's even worse. Adobe Acrobat Pro 10 was released on November 15, 2010. Support for Adobe Acrobat X (version 10) ended on November 15, 2015 https://helpx.adobe.com/ca/acrobat/kb/end-of-support-acrobat-x-reader-x.html

As stated in the Adobe Support Lifecycle Policy, Adobe provides five years of product support, starting from the general availability date of Adobe Reader and Adobe Acrobat. In line with this policy, support for Adobe Acrobat 10.x and Adobe Reader 10.x ended on November 15, 2015. End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

Adobe strongly recommends that customers update to the latest versions of Adobe Acrobat Reader and Adobe Acrobat. By updating installations to the latest versions, customers benefit from the latest functional enhancements and improved security measures. Compare versions for a list of eligible products and product comparisons to Adobe Acrobat.

[Meenakshi Negi]

Hi WojciechSMC,

Thank you for reaching out.

Please ensure that the user has internet connectivity. The Internet is required to complete the licensing process on the first launch and every 30 days to validate your subscription. For more information, refer to the following help document: https://adobe.ly/3Glgb8O. 

Also, please confirm the Acrobat version the user uses and how it is installed. It would be helpful if you could share the screenshot or share the user's email address in a private message so we can check it. You may send a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

[WojciechSMC]

Our installer name DesignStandard_CS6_LS6.exe  - during installation we choose to install only Adobe Acrobat.

When I reinstalled like 10 minutes ago, I had step to put Key and it was inserted, after installation and trying to start Acrobat Pro 10 we had message that we need to sign in to account, based on our organization manaul I signed to my account in adobe with e-mail address which is used to this account in community.adobe.com.

Everything went properly and it works for now but I am pretty sure jsut for 30 days.

[AnandSri]

Hello!

I hope you are doing well, and thanks for the additional context.

We verified the Adobe ID (email) associated with the account, and we see that you have an Acrobat 2020 Windows serial number-based license. The version you mentioned in your message, i.e. Acrobat Pro 10, is an old and out-of-warranty and support product whose support ended on November 15, 2015. See this article for more details: https://adobe.ly/42tV2Rh

If you want to download and install Acrobat 2020, please uninstall any previous versions using the Acrobat Cleaner tool, restart your computer, and then download Acrobat 2020 from the provided direct link. Use the serial number you have and activate the license. During the installation, follow the onscreen instructions, and use the Adobe ID to sign in. If you experience any activation issues, see this article and try the suggestions: https://adobe.ly/4ik0sEu

let us know how it goes.

Thanks,

Anand Sri.

[WojciechSMC]

Hi,

2020 is used for other computer.