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SH-AKQA
Participant
July 30, 2023
解決済み

Adobe Acrobat Pro - Sign does not work

  • July 30, 2023
  • 返信数 1.
  • 12110 ビュー

There is a button called "Sign document by typing or drawing a signature" on Adobe Acrobat Pro.  Clicking on this usually lets you add your signature and your initials.  This was working fine for me until I changed my laptop and moved to Windows 11.  Clicking on this button now does absolutely nothing. 

 

I have tried a number of things already: 

 

- Signing in and Signing out on Adobe Acrobat Pro

- Uninstalling and reinstalling (including running the cleaner) Adobe Acrobat Pro

- Adding my details in Edit - Preferences - Identity

- Trying the signature with Using Modern Interface checked and un-checked

- Creating an identity within Digital ID & Trusted Certificates

- Deleting the three "Acrobat" folders in the Windows user's appdata folder (C:\users\<username>\appdata) and then starting Adobe Acrobat Pro again

- Restarting the laptop

 

I am unsure what's gone wrong so suddenly, and what to do to fix this problem.  Any help would be appreciated. 

 

Thanks

Suresh 

    解決に役立った回答 DaveDoublee

    I have solved this for myself.

    For me, it was an issue with the digital signature token USB driver or client (I use SafeNet Authentication Client and Tools).

    I reinstalled both and the issue was fixed. Make sure you follow your digital signature provider's steps for installing these.

    返信数 1

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 30, 2023

    Hi @SH-AKQA 

     

    We appreciate that you have shared all the troubleshooting steps performed.

    We assume that you are using Fill & Sign tool here. Every time you click on the Fill & Sign tool, it doesn't let you add your signature or initials. 

    Or are you referring to a specific PDF file that requires a signature but does not let you sign the file?

    Is it a Fill & Sign signature or a Certificate signature?

     

    If you have transferred the Acrobat from one computer to another rather than doing a fresh install, there's likely a chance that some of the tools stopped working.

    In that case, please do a complete cleanup using the cleaner tool. 

    Run this cleaner tool to remove the existing installer and application’s file traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat installer from here:

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

     

    Let us know if it still doesn't work.

     

    Thanks,

    Akanchha

    S
    SH-AKQA作成者
    Participant
    July 30, 2023

    OMG Akanchha!  @AkanchhaS8194121  This is amazing, it's worked!  Thank you SO much, as I've been worried and wasted quite a lot of time over the past 3 days trying to fix this.  I think my previous installations were via my company's Adobe Creative Cloud Desktop application - and maybe using the direct file link you shared was the difference that made it work.  Once again, thank you so much, you're a star. 

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 31, 2023

    Glad to hear that it worked for you. Thank you for sharing the update.

     

    Let us know if there's any further assistance is required.

     

    ~Akanchha 

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