Adobe Acrobat Pro - There was an error opening this document. The file cannot be found.

Question

Adobe Acrobat Pro v 2024.001.20615 64-bit using Windows 10 - I get the following error message when opening Adobe and when opening network and local PDF files from file explorer. Also when printing to PDF from Excel and Word. Error does not occur when opening PDF files from within the open app.

There was an error opening this document. The file cannot be found.

This just started happening about a week ago (last week of March 2024). I'm hoping someone has a fix.

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the correct answer marked in the similar discussion : https://adobe.ly/3J7qtYy and see if that works.

Also try to turn off the protected mode for testing, o to Preferences (Ctrl,Cmd+K) > Enhanced Security > Uncheck, Enable protected mode at startup > Click OK and reboot the application.

Note: Please turn on the security after testing to avoid any security risk.

Let us know how it goes.

~Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded