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SAMUEL282845974ihc
New Participant
February 15, 2023
Question

Adobe Acrobat Pro Tools Tab and Side Pane are Blank

  • February 15, 2023
  • 6 replies
  • 7245 views

I recently installed Adobe Acrobat Pro for a user and the Tools tab and side pane are showing up and blank (image attached). I tried reinstalling the App from Creative Cloud with the same result; repairing the App did not work either. PDF tabs are also missing the X button and when I right click on them and select Close-it does nothing. 

    This topic has been closed for replies.

    6 replies

    D
    Damian288957898cck
    New Participant
    April 19, 2023

    Have had this issue for months, ended up installing 32 bit version to be able to use a product we pay for.

      davidl52915300
      davidl52915300
      New Participant
      April 7, 2023

      We have this problem as well. Same version of Windows 10 and version 23.001.20093 of Acrobat Pro.

      H
      Hunter23638020ds59
      New Participant
      March 21, 2023

      I have a user experiencing the same problem. Does anybody know if there is any sort of update on this issue?

        thomasp79271797
        thomasp79271797
        New Participant
        March 10, 2023

        We have a user who is having the same issue. Select any items and it goes to a blank screen. Have tried a repair, a full uninstall and reinstall, and update to the latest Adobe Acrobat DC. Still fails.

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          March 10, 2023

          Hi thomasp79271797,

           

          Thank you for reaching out. 

           

          Could you please confirm the Acrobat and OS versions on the machine?

          Did you start experiencing this behavior recently?

           

          Thanks,

          Meenakshi 

          thomasp79271797
          thomasp79271797
          New Participant
          March 22, 2023

          We are using Adobe Acrobat (64-bit) version 23.001.20064 and it is being used on a Windows 10 21H2 Machine.

           

          The issue was first reported to the IT department on March 3rd.

          S
          Shijir28448425qzy8
          New Participant
          February 19, 2023

          Have you fixed your problem? I have exact same problem and tried lots of different solutions they suggested but none of them worked. Here is the screen shot.

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            February 21, 2023

            Hi @Shijir28448425qzy8 

             

            This issue is reported to our engineering team and it is being worked upon.

             

            The fix will be available in the future updates.

             

            Regards

            Amal

            A
            Andrew25529839itrd
            New Participant
            April 24, 2023

            Hi Amal,

             

            Are there any updates on this error? I have had this problem for a week and have had to resort to the web version in the meanwhile.

             

            Thanks,

            Andrew

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            February 16, 2023

            Hi @SAMUEL282845974ihc 

             

            Hope you are doing well and sorry to hear that.

             

            Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
            https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

             

             

            Regards
            Amal

             

            Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

              S
              SAMUEL282845974ihcAuthor
              New Participant
              February 16, 2023

              Hi Amal,

              Thank you for the help. I followed your instructions and unfortunately that did not fix the issue. The Tools are still showing as blank and do not function. It's almost like there is a corrupt file that Acrobat is still using. I thought the cleaner tool would take care of anything like that but the issue persists. 

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