Adobe Acrobat Pro Tools Tab and Side Pane are Blank

[SAMUEL282845974ihc]

I recently installed Adobe Acrobat Pro for a user and the Tools tab and side pane are showing up and blank (image attached). I tried reinstalling the App from Creative Cloud with the same result; repairing the App did not work either. PDF tabs are also missing the X button and when I right click on them and select Close-it does nothing. 

[Amal.]

Hi @SAMUEL282845974ihc 

Hope you are doing well and sorry to hear that.

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

Regards
Amal

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[SAMUEL282845974ihc]

Hi Amal,

Thank you for the help. I followed your instructions and unfortunately that did not fix the issue. The Tools are still showing as blank and do not function. It's almost like there is a corrupt file that Acrobat is still using. I thought the cleaner tool would take care of anything like that but the issue persists. 

[Shijir28448425qzy8]

Have you fixed your problem? I have exact same problem and tried lots of different solutions they suggested but none of them worked. Here is the screen shot.

[Amal.]

Hi @Shijir28448425qzy8 

This issue is reported to our engineering team and it is being worked upon.

The fix will be available in the future updates.

Regards

Amal

[thomasp79271797]

We have a user who is having the same issue. Select any items and it goes to a blank screen. Have tried a repair, a full uninstall and reinstall, and update to the latest Adobe Acrobat DC. Still fails.

[MeenakshiNegi]

Hi thomasp79271797,

Thank you for reaching out. 

Could you please confirm the Acrobat and OS versions on the machine?

Did you start experiencing this behavior recently?

Thanks,

Meenakshi 

[thomasp79271797]

We are using Adobe Acrobat (64-bit) version 23.001.20064 and it is being used on a Windows 10 21H2 Machine.

The issue was first reported to the IT department on March 3rd.

[Hunter23638020ds59]

I have a user experiencing the same problem. Does anybody know if there is any sort of update on this issue?