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Adobe Acrobat Pro Tools Tab and Side Pane are Blank

New Here ,
Feb 15, 2023 Feb 15, 2023

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I recently installed Adobe Acrobat Pro for a user and the Tools tab and side pane are showing up and blank (image attached). I tried reinstalling the App from Creative Cloud with the same result; repairing the App did not work either. PDF tabs are also missing the X button and when I right click on them and select Close-it does nothing. 

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Edit and convert PDFs

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Adobe Employee ,
Feb 16, 2023 Feb 16, 2023

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Hi @SAMUEL282845974ihc 

 

Hope you are doing well and sorry to hear that.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

 

 

Regards
Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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New Here ,
Feb 16, 2023 Feb 16, 2023

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Hi Amal,

Thank you for the help. I followed your instructions and unfortunately that did not fix the issue. The Tools are still showing as blank and do not function. It's almost like there is a corrupt file that Acrobat is still using. I thought the cleaner tool would take care of anything like that but the issue persists. 

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Community Beginner ,
Feb 19, 2023 Feb 19, 2023

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Have you fixed your problem? I have exact same problem and tried lots of different solutions they suggested but none of them worked. Here is the screen shot.Adobe 2.jpgAdobe 1.jpg

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Hi @Shijir28448425qzy8 

 

This issue is reported to our engineering team and it is being worked upon.

 

The fix will be available in the future updates.

 

Regards

Amal

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New Here ,
Mar 10, 2023 Mar 10, 2023

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We have a user who is having the same issue. Select any items and it goes to a blank screen. Have tried a repair, a full uninstall and reinstall, and update to the latest Adobe Acrobat DC. Still fails.

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Adobe Employee ,
Mar 10, 2023 Mar 10, 2023

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Hi thomasp79271797,

 

Thank you for reaching out. 

 

Could you please confirm the Acrobat and OS versions on the machine?

Did you start experiencing this behavior recently?

 

Thanks,

Meenakshi 

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New Here ,
Mar 21, 2023 Mar 21, 2023

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LATEST

We are using Adobe Acrobat (64-bit) version 23.001.20064 and it is being used on a Windows 10 21H2 Machine.

 

The issue was first reported to the IT department on March 3rd.

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New Here ,
Mar 21, 2023 Mar 21, 2023

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I have a user experiencing the same problem. Does anybody know if there is any sort of update on this issue?

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