Adobe Acrobat Pro Tools Tab and Side Pane are Blank

[SAMUEL282845974ihc]

I recently installed Adobe Acrobat Pro for a user and the Tools tab and side pane are showing up and blank (image attached). I tried reinstalling the App from Creative Cloud with the same result; repairing the App did not work either. PDF tabs are also missing the X button and when I right click on them and select Close-it does nothing. 

[Amal.]

Hi @SAMUEL282845974ihc 

Hope you are doing well and sorry to hear that.

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

Regards
Amal

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[SAMUEL282845974ihc]

Hi Amal,

Thank you for the help. I followed your instructions and unfortunately that did not fix the issue. The Tools are still showing as blank and do not function. It's almost like there is a corrupt file that Acrobat is still using. I thought the cleaner tool would take care of anything like that but the issue persists. 

[Shijir28448425qzy8]

Have you fixed your problem? I have exact same problem and tried lots of different solutions they suggested but none of them worked. Here is the screen shot.

[Amal.]

Hi @Shijir28448425qzy8 

This issue is reported to our engineering team and it is being worked upon.

The fix will be available in the future updates.

Regards

Amal

[Andrew25529839itrd]

Hi Amal,

Are there any updates on this error? I have had this problem for a week and have had to resort to the web version in the meanwhile.

Thanks,

Andrew

[Jae27667690x3ks]

Hi Amal,

Can you please provide an update for this?

We have multiple users who are paying for Adobe Pro licenses and are unable to use the product due to this error, this is urgent.

[thomasp79271797]

We have a user who is having the same issue. Select any items and it goes to a blank screen. Have tried a repair, a full uninstall and reinstall, and update to the latest Adobe Acrobat DC. Still fails.

[Meenakshi Negi]

Hi thomasp79271797,

Thank you for reaching out. 

Could you please confirm the Acrobat and OS versions on the machine?

Did you start experiencing this behavior recently?

Thanks,

Meenakshi 

[thomasp79271797]

We are using Adobe Acrobat (64-bit) version 23.001.20064 and it is being used on a Windows 10 21H2 Machine.

The issue was first reported to the IT department on March 3rd.

[thomasp79271797]

Any update on this? Still haven't heard anything.

[Hunter23638020ds59]

I have a user experiencing the same problem. Does anybody know if there is any sort of update on this issue?

[davidl52915300]

We have this problem as well. Same version of Windows 10 and version 23.001.20093 of Acrobat Pro.

[Damian288957898cck]

Have had this issue for months, ended up installing 32 bit version to be able to use a product we pay for.