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Dane35327345xb71
Participant
February 8, 2024
Answered

Adobe Acrobat pulls through both the signature and PDF file to Outlook. How to stop the signature?

  • February 8, 2024
  • 2 replies
  • 2023 views

Hello!

 

I am having an odd issue that has randomly started happening since Thursday. Every time I open a PDF file via Adobe Acrobat and go to press the Mail icon. It pulls through the PDF file to Outlook, However, no matter what settings I change, it always pulls the PDF signature too and I only want the PDF attachment.

 

It also has stopped highlighting the 'HTML' format on Outlook and forces it to come through as 'Plain Text' whereas before it was not doing this.

 

I have tried the following:

.Creating a new Profile on Outlook.
.Checking for add-ons on Outlook.
.Updating everything and checking if a rollback was needed.
.Checking Adobe 'Email' and Outlooks 'Compose settings' (Outlook is already set to HTML).
.Restarting device/chkdsk/sfc /scannow.

.Attempted a Repair/Uninstall of Adobe and Office with Outlook.

 

Please could I have some assistance?

 

Thank you!

    Correct answer Dane35327345xb71

    So I managed to fix this issue by using a reg key: 'HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown' and then adding the DWORD: bSendMailShareRedirection

    2 replies

    D
    Dane35327345xb71AuthorCorrect answer
    Participant
    February 16, 2024

    So I managed to fix this issue by using a reg key: 'HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown' and then adding the DWORD: bSendMailShareRedirection

      K
      kevin_1224
      Participant
      October 30, 2024

      hi, I've never messed with reg key stuff.

      could you do a small step by step to help me get this done?

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      February 8, 2024

      Hi Dane35327345xb71
       
      Hope you are doing well and sorry to hear that
       
      Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
       
      What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
       
      Also try to repair the installation from the help menu (Win Only) and see if that works.
       
      Please try to reset the Acrobat preferences as described here https://adobe.ly/4923CJ8; and see if that helps.

       

      Also, go through the similar discussions i have found on MS support page as listed below:

      - https://adobe.ly/42Nypax
      - https://adobe.ly/3wdvxHK

       

      ~Amal

      D
      Dane35327345xb71Author
      Participant
      February 12, 2024

      Hey Amal,

       

      It's an issue with all PDFs. No matter what I do, it always pulls through the signature and changes it automatically to Plain text from HTML which is forced on.

       

      I tried all of the above and looked through the forums but can't seem to find anything that fixes this issue. I'm more concerned about the signature being pull through all the time for the PDF, I can live with manually changing from plain text to HTML.

       

      Regards,

      Dane

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