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Digitaleer
Participant
March 22, 2022
Answered

Adobe Acrobat Quit Unexpectedly

  • March 22, 2022
  • 1 reply
  • 8327 views

Whenever I open Acrobat DC on my MacBook Pro the software immediately quits.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: AdobeAcrobat [34695]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 22.001.20085 (22.001.20085)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-03-22 11:34:31.5805 -0700
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 9403D1C8-B467-A3F1-105D-B54C5887CEA3

Sleep/Wake UUID: 62FFBAC0-3CFB-432D-9656-D8CBEBD2337A

Time Awake Since Boot: 76000 seconds
Time Since Wake: 12490 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888
Exception Codes: 0x0000000000000001, 0x0000000000000888
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [34695]

 

Does anyone know of a solution to get it running again?

I've already uninstalled and reinstalled it twice.  I've also logged out and back into my CC account.  Neither fixed the behavior.

This topic has been closed for replies.
Correct answer Amal.

Hi @michelleb19314433 

 

We are sorry to hear that.

 

Please follow the steps below in the order they are defined to perform a clean uninstallation and reinstallation of Acrobat to resolve the issue:-

 

  • Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.

  • Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.

  • Restart the machine.

  • Launch Acrobat and Sign in to activate it.

 

 

Let us know if you still experience the issue and need more help.

 

Regards

Amal

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 23, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acrobat-on-mac.html and see if that works for you.

 

Regards

Amal

michelleb19314433
michelleb19314433
Participant
December 12, 2022

I'm having the same problem with acrobat quitting unexpectedly on my Mac. 

 

  • I have completely shut down my computer and brought back up 
  • I have gone through the help page and uninstalled creative suite and reinstalled.
  • I tried uninstalling creative suite, running adobe acrobat uninstall log, installing Adobe Creative Cloud cleaner tool, running that and then reinstalling Creative suite. 
  • I have made sure all my programs are up to date on my creative suiste app
  • I'm running on Ventura13.0.1 (22A400).  I will also attach the error log I receive from acrobat whenever I try opening up a pdf.(Acrobat error log.rtf)


I work on pdfs everyday and is a large percentage of my workday is using acrobat to preflight our pdf files.  Is there anything else I can do to fix this? 

Thanks

michelleb19314433
michelleb19314433
Participant
December 13, 2022

Hi @michelleb19314433 

 

We are sorry to hear that.

 

Please follow the steps below in the order they are defined to perform a clean uninstallation and reinstallation of Acrobat to resolve the issue:-

 

  • Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.

  • Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.

  • Restart the machine.

  • Launch Acrobat and Sign in to activate it.

 

 

Let us know if you still experience the issue and need more help.

 

Regards

Amal


Good Morning,

I followed the instructions above in that order and I'm still crashing when I open acrobat. Attached is my error log.  Please let me know what the next steps are. 

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