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Digitaleer
Participant
March 22, 2022
Answered

Adobe Acrobat Quit Unexpectedly

  • March 22, 2022
  • 1 reply
  • 8338 views

Whenever I open Acrobat DC on my MacBook Pro the software immediately quits.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: AdobeAcrobat [34695]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 22.001.20085 (22.001.20085)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-03-22 11:34:31.5805 -0700
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 9403D1C8-B467-A3F1-105D-B54C5887CEA3

Sleep/Wake UUID: 62FFBAC0-3CFB-432D-9656-D8CBEBD2337A

Time Awake Since Boot: 76000 seconds
Time Since Wake: 12490 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888
Exception Codes: 0x0000000000000001, 0x0000000000000888
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [34695]

 

Does anyone know of a solution to get it running again?

I've already uninstalled and reinstalled it twice.  I've also logged out and back into my CC account.  Neither fixed the behavior.

This topic has been closed for replies.
Correct answer Amal.

Hi @michelleb19314433 

 

We are sorry to hear that.

 

Please follow the steps below in the order they are defined to perform a clean uninstallation and reinstallation of Acrobat to resolve the issue:-

 

  • Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.

  • Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.

  • Restart the machine.

  • Launch Acrobat and Sign in to activate it.

 

 

Let us know if you still experience the issue and need more help.

 

Regards

Amal

1 reply

Amal.
Amal.
Legend
March 23, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acrobat-on-mac.html and see if that works for you.

 

Regards

Amal

M
matt32632464q8o6
Participant
October 2, 2023

Hiya, Im really stuck.

adobe acrobat quit unexpectedly

I need this working today, its not fun having apiad subscription and this is not working for me.

I cant open the package, it just stops, white screen, nothing else.

I've reinstalled it a number of times on my PC.

I had it before working, i have NORTON running.

I'm not a computer TECH head, so i need some simple advice to help me get it working.

If there was an older version on the web i can download for free right now, i would use it.

HELP ME PLEASE LOVELY SUPPORT PEOPLE!

 

    Amal.
    Amal.
    Legend
    October 2, 2023

    Hi there

     

    Hope you are doing well.

     

    Do you get any error message when the application quits unexpectedly? A small video recording or a screenshot would be very helpful.

     

    Are you on Mac or Windows OS? If you are using a Mac machine, please go through the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acrobat-on-mac.html

     

    If you are on Windows, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html   and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

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