Adobe Acrobat: "Access denied"

[Convidado]

Hello everyone,

I want to resolve the "Access denied"  error terrible experience. I get this message when opening my very important file documents after installing Adobe Acrobat DC(15.0)

Could anyone suggest me a proper way how to repair pdf file?

Thanks,

Jorge

[sb116]

Hi Jorgeb62337206,

"Access denied" means that there could be possibly some sort of permission issues with the file, so i would suggest you to check the permissions of that file for your user id.

For the same please follow the steps below and see if it works:

• Right click on that file
• Go to "properties>security tab"
• Press "continue"
• In the "permissions for MyFile.pdf" dialog, press "Add"
• In the "Select Users or Groups" dialog, press "Advanced"
• The next dialog that pops up is also named "Select Users or Groups". Press "Find Now"
• Scroll down the list of search results until you find your username
• Double click on your username and press OK in the "Select Users or Groups" dialog
• Press OK in the "Permissions for MyFile.pdf dialog and hit ok

If the issue still persists, please cshare a screenshot of the error you get and also confirm if it happens with other files too.

Thanks,

Supriya

[Convidado]

Thanks for you help friend, but I still getting this error

[sb116]

Jorgeb62337206,

Please share the screenshot of the exact error you get by the help of the link below :

FAQ: How do I capture and post a screen shot or video?

Also please check if you find this error on the other files too.

Thanks,

Supriya

[Bhurtel]

I tried but it does not work. My file is in server and I have admin authority but still does not allow me to do so. 

I have been having this problem since coupple of years. I called Adobe support and they are unable to fix it. 

Other files I can have access to those folder and certain files I can not. It shows locked file. 

[G-User]

Go to Edit>Preferences>Security (Enhanced) and uncheck Enable Protected Mode at startup (Preview).

It worked for me. Good luck.

[carley465]

I tried this method and it still didn't fix my issue. I have several hundred files this occuring with. 

[Ting2961313785ll]

thanks, it helps me.

[Convidado]

Thanks for information and advice

[Samuel31019982ougx]

Hello, the file name might be too long. That was my issue. I also went to the "Details" page and clicked the blue "Remove Properties and Personal Information", which created a copy of the Adobe PDF and that fixed my problem.