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cryellow
cryellow
Participating Frequently
December 17, 2019
Question

Adobe Acrobat Reader DC crashing Catalina OSX

  • December 17, 2019
  • 3 replies
  • 7099 views

Running Catalina 10.15.2  Adobe Acrobat Reader DC just opens and then immediately closes, crashes.  Downloaded latest 2019 version today.

    This topic has been closed for replies.

    3 replies

    S
    SSSC
    Participant
    July 17, 2020

    After macOS Catalina 10.15.6 update acrobat DC pro won't open .? I have to use acrobat reader? I have uninstalled acrobat pro and reinstalled it . No luck . Please help

    J
    Jasperc7
    Participant
    July 23, 2020

    Same here seeing the same issue. 

     

    H
    helpful_code5FEE
    Participant
    July 27, 2020

    same issue, this is now a joke...can we please get a fix, and dont tell me to reboot my computer or ill cap myself

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 27, 2019

    Hi there

     

    We are sorry for the trouble.

     

    ++ Adding on to the discussion

     

    You may also try the troubleshooting steps provided in the help article here (https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html) and see if that works.

     

    Please update the thread with the requested information if you still experience the same issue.

     

    Regards

    Amal

     

     

    N
    nephrology_miami
    Participant
    February 5, 2020

    I have the same problem. Using Mac OS 10.15.3. Installed Acrobat DC from creative cloud today. Runs and closes instantly. Can't give you an error report because I do not know where to find one.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 6, 2020

    Hi Nephrology_miami

     

    We are sorry for the trouble. Would you mind sharing the version of the Adobe Acrobat DC installed on your system?

    To check the version of the application please use the help article https://helpx.adobe.com/acrobat/kb/identify-product-version.html

     

    Make sure you have the latest version 19.21.20061. Go to Help > Check for Updates. For more information please use the help link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Let us know how it goes 

     

    Regards

    Amal

    C
    charum40413659
    Participant
    December 18, 2019

    Hi,

    We're sorry for the trouble you had with Adobe Acrobat Reader DC. I have few questions, which will help me solve problem here.

    1. What is the version of  Adobe Acrobat Reader DC?
    2. Are you able to open any pdf file? Or does it crashes on opening app itself?
    3. Can you please share the crash report that is generated here?

    Thanks,

    Charu Karwa

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