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J
Jeff@LVCP
New Participant
April 5, 2022
Answered

Adobe Acrobat Reader DC Upgrade Status Stuck at 90%

  • April 5, 2022
  • 1 reply
  • 56598 views

Hi Adobe Community,

 

I am just reloading Creative Cloud on a new computer running Microsoft Windows 10 Home Version 1.0.19043 Build 19043. PS, AI, ID and Acrobat all seem to load and work fine. BUT in Acrobat when I go to use tools such as crop, split, edit, etc... I get the a popup message that says "More tool components are being installed. We'll let you know when you can use the tool." This popup comes out a of a button that has has a spinning icon, when I click on it it says "Upgrade Status" with a loading bar. It starts fine, but when it gets to 90% it just freezes. I have tried the following: Restarting the computer, Unistalling and Reinstalling the Application, Turning off Windows Defender, Turning off Windows Defender Screen Protector. Nothing seemed to help, it just goes back to 90% and getting stuck again.


Any help is greatly appreciated. Thank you!

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    I have checked your Adobe account and found that you have the creative cloud all apps plan and as we can see in the screenshots you are trying to use the freeware-Acrobat Reader DC application.

     

    Please remove the application using the acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the Acrobat Pro DC application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

     

    Regards

    Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    April 5, 2022

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    I have checked your Adobe account and found that you have the creative cloud all apps plan and as we can see in the screenshots you are trying to use the freeware-Acrobat Reader DC application.

     

    Please remove the application using the acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the Acrobat Pro DC application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

     

    Regards

    Amal

      J
      Jeff@LVCPAuthor
      New Participant
      April 5, 2022

      ISSUE SOLVED

      Thank you very much for your help. That solved my problem right away.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        March 9, 2023

        Hi @Jeff@LVCP 

         

        We are glad to hear that. Feel free to contact us for any assistance required in the future.

         

        Regards

        Amal

         

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