Adobe Acrobat Reader DC Upgrade Status Stuck at 90%

[Jeff@LVCP]

Hi Adobe Community,

I am just reloading Creative Cloud on a new computer running Microsoft Windows 10 Home Version 1.0.19043 Build 19043. PS, AI, ID and Acrobat all seem to load and work fine. BUT in Acrobat when I go to use tools such as crop, split, edit, etc... I get the a popup message that says "More tool components are being installed. We'll let you know when you can use the tool." This popup comes out a of a button that has has a spinning icon, when I click on it it says "Upgrade Status" with a loading bar. It starts fine, but when it gets to 90% it just freezes. I have tried the following: Restarting the computer, Unistalling and Reinstalling the Application, Turning off Windows Defender, Turning off Windows Defender Screen Protector. Nothing seemed to help, it just goes back to 90% and getting stuck again.

Any help is greatly appreciated. Thank you!

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry to hear that.

I have checked your Adobe account and found that you have the creative cloud all apps plan and as we can see in the screenshots you are trying to use the freeware-Acrobat Reader DC application.

Please remove the application using the acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the Acrobat Pro DC application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

Regards

Amal

[Jeff@LVCP]

ISSUE SOLVED

Thank you very much for your help. That solved my problem right away.

[Amal.]

Hi Jeff@LVCP 

We are glad to hear that. Feel free to contact us for any assistance required in the future.

Regards

Amal

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Amal.]

Hi Jeff@LVCP 

We are glad to hear that. Feel free to contact us for any assistance required in the future.

Regards

Amal

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[JSkala]

I'm having the same problem. Getting stuck at 90%.  I don't have any freeware installed.  Can you please help!

[DanAdams316]

I am having a similar issue, though my upgrade stall happens every time I open a file with Adobe Acrobat Pro. I get the same little rotating icon on the menu bar which stops at 93% (Upgrade Status - Downloading). I have turned off automatic updates in Updater preferences and that has had no effect. I have shut down my PC and restarted, with no effect. I do not have Adobe Reader on my PC.

[Joanna29515945h9dq]

I am having the same problem!  Every time I try to upgrade, it gets stuck at 90%.  Hopefully, you find a solution and then can share it with me 😉

[Joh30726599zfyz.]

I am havin the same problem! Did you find a solution yet?

[benyamin_0544]

I have the same problem with a brand new computer. I have tried downlaoding direct and app store. I have tried the cleanup tool and reinstalling. I have disabled firewalls and anti-virus programs. NOTHING has helped!

WOuld appreciate some solution suggestions

Benjamin

[dfdornberg]

Benjamin, join the club, I have 3 corporate employees with the same issue you are having with Acrobat Standard. What I finally did that fixed my problem, was to install the software in compatibility mode and that was the only way I could get it to install.

Right click on the Adobe installer, click Properties, click on the Compatibility tab and use the latest version you see. In my case that was running Windows 8 compatibility on a Windows 11 computer.  This Adobe issue cost me 3 hours of my time with a new hire VP. Didn't make me feel too good after trying for hours to get an upgrade to install either.

Good luck!

[benyamin_0544]

Dear dfdornberg,

You fixed part of the problem. I used compatability mode and the installation completed and even loaded their website stating  the installation finished offering more downloads. However, I cant find the actuall program as if it didnt intstall...so i tired again in compatability mode and install as admin....nothing

In short still stuck (i am thinking about dropping reader completely)

Benjamin