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J
Jeff@LVCP
Participant
April 5, 2022
Answered

Adobe Acrobat Reader DC Upgrade Status Stuck at 90%

  • April 5, 2022
  • 1 reply
  • 57383 views

Hi Adobe Community,

 

I am just reloading Creative Cloud on a new computer running Microsoft Windows 10 Home Version 1.0.19043 Build 19043. PS, AI, ID and Acrobat all seem to load and work fine. BUT in Acrobat when I go to use tools such as crop, split, edit, etc... I get the a popup message that says "More tool components are being installed. We'll let you know when you can use the tool." This popup comes out a of a button that has has a spinning icon, when I click on it it says "Upgrade Status" with a loading bar. It starts fine, but when it gets to 90% it just freezes. I have tried the following: Restarting the computer, Unistalling and Reinstalling the Application, Turning off Windows Defender, Turning off Windows Defender Screen Protector. Nothing seemed to help, it just goes back to 90% and getting stuck again.


Any help is greatly appreciated. Thank you!

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    I have checked your Adobe account and found that you have the creative cloud all apps plan and as we can see in the screenshots you are trying to use the freeware-Acrobat Reader DC application.

     

    Please remove the application using the acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the Acrobat Pro DC application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

     

    Regards

    Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    April 5, 2022

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    I have checked your Adobe account and found that you have the creative cloud all apps plan and as we can see in the screenshots you are trying to use the freeware-Acrobat Reader DC application.

     

    Please remove the application using the acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the Acrobat Pro DC application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

     

    Regards

    Amal

      B
      benyamin_0544
      Participant
      October 14, 2024

      I have the same problem with a brand new computer. I have tried downlaoding direct and app store. I have tried the cleanup tool and reinstalling. I have disabled firewalls and anti-virus programs. NOTHING has helped!

       

      WOuld appreciate some solution suggestions

      Benjamin

        D
        dfdornberg
        Participant
        November 4, 2024

        Benjamin, join the club, I have 3 corporate employees with the same issue you are having with Acrobat Standard. What I finally did that fixed my problem, was to install the software in compatibility mode and that was the only way I could get it to install.

        Right click on the Adobe installer, click Properties, click on the Compatibility tab and use the latest version you see. In my case that was running Windows 8 compatibility on a Windows 11 computer.  This Adobe issue cost me 3 hours of my time with a new hire VP. Didn't make me feel too good after trying for hours to get an upgrade to install either.

        Good luck!

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