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J
Jafar34442811zdyk
Participant
December 26, 2023
Question

Adobe Acrobat Reader Installation

  • December 26, 2023
  • 2 replies
  • 1193 views

Dear Adobe Support Team,

 

I hope this message finds you well. I am writing to seek assistance with the installation of Adobe Acrobat on my computer.

I have followed the troubleshooting steps outlined on your website, including a clean uninstall, disabling antivirus, and running the installation as an administrator. Despite these efforts, I cannot locate the Adobe Acrobat shortcut or executable file on my system.

The installation process did not seem to be completed successfully, and I am uncertain about the cause of the issue. I have checked the default installation directory and searched for the program in the Start Menu but with no success.

Could you please guide how to resolve this issue or offer further steps I can take to install Adobe Acrobat on my computer successfully? I appreciate your prompt assistance in this matter.

 

Thank you for your attention to this matter, and I look forward to your guidance.

    This topic has been closed for replies.

    2 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 27, 2023

    ++ Adding to the discussion

     

    You may also try to please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://get.adobe.com/reader/enterprise/ and see if that helps.

     

    ~Amal

    J
    Jafar34442811zdykAuthor
    Participant
    December 27, 2023

    I believe I might be having issues with my windows due to an error message after going thoroughly with every step

    JAY
    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    December 28, 2023

    If this is a personal computer you may re-start the Windows Installer Service  manually.

     

    If it is a work computer and it is restricted by your organization you need to have your Admin do it for you.

     

    Sometimes, this error also pops up when a dependency of the Windows Installer Service is blocked or restricted, which can also be restarted manually.

     

    One quick way to check which services may be stopped, type in the comman "msconfig" in the Windows Search Bar (bottom left corner of the Task Bar), and hit Enter.

     

    The System Configuration dialog window will pop up, go to the "Services" tab. On that tab most Windows services are displayed by running status  or stopped status.

     

     

    You may choose to enable or disable services on this tab... a restart may be required.

     

    Additionally, if you go to the "General" tab, you can troubleshoot the Windows boot up sequence with Normal , Diagnostic or Selective Startup options.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    December 27, 2023

    Hi @Jafar34442811zdyk ,

     

    What is the website where you've downloaded the Adobe Acrobat installation package from?

     

    And what operating system are you on?

    J
    Jafar34442811zdykAuthor
    Participant
    December 27, 2023
    Thank you for response. I downloaded it on the Adobe Site, I also tried the Microsoft store and the Creative Cloud. The operating system should be windows 8 or perhaps 10.
    JAY
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