Skip to main content
A
Andrew31580948aszl
Participant
September 18, 2023
Answered

Adobe Acrobat Reader/Pro Not Responding

  • September 18, 2023
  • 1 reply
  • 1567 views

Have mulitple users reporting the same problem, when they open a PDF that was scanned to their email it will open the PDF but almost immediately stop responding. 

Troubleshooting steps already done: 

 

Restarted the computer, repaired Adobe install, Uninstalled and Reinstalled Adobe, Disabled protected view in the Advanced Security, Disabled New Acrobat

 

Most PDFs open fine but ones that have been scanned in are causing the program to stop responding. I have two dump files that give the issue as: 

Faulting_Thread: 000038e0

Error_Code: (NTSTATUS) 0x80000003

 

 

I have attached a scanned PDF that is causing it to stop responding.

Any help is appreciated. Thank you.

    This topic has been closed for replies.
    Correct answer Andrew31580948aszl

    I actually just got off the phone with support. We dtermined it was the way our printer/scanners were encoding the files. Turned a setting off in our printer management software to stop it from making the PDF's searchable and now we are no longer having it freeze up on us.

    1 reply

    J
    Jasper32364136iemz
    Participant
    September 19, 2023

    Have you recently changed print servers out of curiosity? 

    A
    Andrew31580948aszlAuthorCorrect answer
    Participant
    September 19, 2023

    I actually just got off the phone with support. We dtermined it was the way our printer/scanners were encoding the files. Turned a setting off in our printer management software to stop it from making the PDF's searchable and now we are no longer having it freeze up on us.

    J
    Jasper32364136iemz
    Participant
    September 19, 2023

    Interesting, we where looking at it being potensially an OCR issue lol with the way the images get scanned and synced so we had thought it was an issue with that instead but yeah thanks for this 🙂 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices