Adobe Acrobat se ferme lorsque j'essaie de signer un pdf

Forum|Forum|1 year ago
July 19, 2024
4 replies
1792 views

Bonjour,

Depuis quelques jours, à chaque fois que j'essaie de signer un pdf, le programme se ferme...

Est-ce que quelqu'un peut m'aider ? J'utilise Windows 11 sur PC et tout fonctionnait très bien jusqu'à quelques jours en arrière. J'ai désinstallé Adobe Acrobat, réinstallé et rien n'a changé.

Merci d'avance.

Geneviève

Security digital signatures and esignatures

Meenakshi Negi

Legend

Hi All,

The issue has been addressed in the latest update released today. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Then, check if it resolves the crash issue for you.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know how it goes.

Thanks,

Meenakshi

Meenakshi Negi

Legend

Hi GenHall,

Thank you for reaching out.

This is a known issue, and the team is working on fixing it. Please try the workaround and check if that helps.

Open the Run window by pressing Window+R on your keyboard. Paste the following file path into the Run window and click the OK button.

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

Let us know how it goes.

Thanks,

Meenakshi

G

GenHallAuthor

Participant

Hello Meenakshi,

Thank you for your email.

Unfortunately, this does not work... when I paste the path that you've given, it opens a new window asking me to choose an app, I click on Adobe Acrobat and then a new pop up informs me that it cannot open the file, as per attached print screens.

Can you help further please ?

Many thanks in advance

Genevieve

Adobe_Acrobat_-_print_screen_to_community_to_solve_signature_crushing.docx