Adobe Acrobat September 14 Update - 2021.007.20091 - FDF issue

[MarshalR]

The September 14 Adobe Acrobat DC Update - 2021.007/20091 has introduced an issue when opening an FDF file outside of Acrobat (such as by Double-Clicking the FDF file in Windows Explorer) on Windows 10.  Every time this is attempted, Windows reinstalls the Update before opening the PDF associated with the FDF file.  This has never happened before (and not with the previous version 2021.005.20060).

Until this is fixed, is there a way to revert to Version 2021.005.20060?

[defaultuvjd1c70jp9s]

This is a huge problem causing many issues with manny users accross many sites. We need to get this resolved ASAP.

[chrisf31202678]

I am also experiencing this issue - since applying 2021.007.20091 update, if Acrobat is launch through any of its shortcuts (start menu, desktop) it will run the installer every time before the application opens. However, if you open a PDF document directly (without Acrobat being opened first) and you have the file association set, it will open the document in Acrobat without running the installer first.

I suspected this could be due to a new version of Adobe Customization Wizard being released, and that my previous MST was corrupted, but I even re-downloaded and packaged the base versions with the new Customization Wizard and the problem still persists. I even attempted the installation on a cleanly build VMs (Windows 10 1909 and 20H2) with the same results.

Any help/fix would be greatly appreciated.

Thanks,
Chris

[Angela5CAB]

We’ve done the same. Also, on the same Windows 10 Enterprise version. I've spent an hour chatting with support, no resolution!

[gsbatchwva]

I have no problem launching Acrobat from any source. I have no problem opening PDF documents with any method. I only have the issue when opening FDF files outside of Acrobat.

[MarshalR]

Hi Chris,

Saw the same issue on one of my client's computers - turns out the Shortcut (in this case Pinned to the Task Bar) was pointed towards something involving Internet Explorer.

Regenerating a Desktop Shortcut pointing to:

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

solved the Shortcut (not the FDF) problem.

[MarshalR]

Adobe has confirmed this bug - when will we see a patch or workaround?

[gsbatchwva]

I found that this applies to Reader as well. This is why it's critical that we can always revert back. Since we use fdf generated forms, this has nearly crippled our business. 7+ minutes to print a form rather than seconds. 

[Angela5CAB]

I had a remote session with Adobe yesterday. THERE IS A WAY TO ROLLBACK! Here it is:

1. Uninstall Adobe - DO NOT RESTART PC

2. Download Acrobat Pro DC Installer from this site https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Unzip file, Go to the Adobe folder - run AdobePro.msi

3. DO NOT RESTART PC - Open the newly installed Adobe, go to Edit - Preferences - Updater - Uncheck Auto Update  

4. Install the July 2021 update from here - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2021qfe...  DO NOT RESTART PC

5. Repeat STEP 3

[gsbatchwva]

TEMPORARY WORKAROUND: I found a free PDF reader to use while they work out this bug. I had to do something because it was cripping our business. Gaaiho Reader opens FDF files with no issue. We only use FDF for generating a printable form, so this may not be a good workaround for some. It was a quick install as opposed to jumping through hoops to revert Acrobat. At least we are up and running until I can go back to Acrobat when this is resolved.

[AnandSri · Accepted solution]

Hi All!

Thanks for your time and patience.

The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

Please install the latest patch, and let us know if you experience any issues.

See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...

Regards,
Anand Sri.

[gsbatchwva]

Working properly now for me.

[chrisf31202678]

Yup, Adobe Reader MUI and Professional are both fixed with this update.

Thanks,

Chris

[ocoa256@gmail.com]

The application 2021.007 20091 was updated recently, the problem is that when working on a program and I need to make a correction you guys have brakes on the program it takes over 30 minutes sometimes just for the program to change why we don't control on what is on the screen then edit or fill sign don't work at that time we try to call no one responding it makes no sense you trying to control what we working I need the program to work efficently  

[Claire325707763sop]

je n'arrive pas à glisser le livre sur ma liseuse.

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[JR Boulay]

Acrobat est un lecteur de fichiers PDF, il ne reconnait pas les fichiers ePub.

Vous n'avez pas le droit de diffuser un eBook sur un forum.