Adobe Acrobat September 14 Update - 2021.007.20091 - FDF issue

Report · Sep 15, 2021

The September 14 Adobe Acrobat DC Update - 2021.007/20091 has introduced an issue when opening an FDF file outside of Acrobat (such as by Double-Clicking the FDF file in Windows Explorer) on Windows 10. Every time this is attempted, Windows reinstalls the Update before opening the PDF associated with the FDF file. This has never happened before (and not with the previous version 2021.005.20060).

Until this is fixed, is there a way to revert to Version 2021.005.20060?

Report · Sep 29, 2021

Hi All!

Thanks for your time and patience.

The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

Please install the latest patch, and let us know if you experience any issues.

See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...

Regards,
Anand Sri.

View solution in original post

Report · Sep 15, 2021

Make sure that the FDF extension is associated with the Acrobat software and not with the update.

Acrobate du PDF, InDesigner et Photoshopographe

Report · Sep 15, 2021

It is JR

Report · Sep 15, 2021

FYI - this is the 32 Bit Version of Adobe Acrobat DC

Report · Sep 15, 2021

Hi Marshal,

Thank you for reporting this.

Could you please share a small video of the issue occuring at your end?

It will help us to better understand the workflow and to further investigate this issue.

Thanks,

Meenakshi

Report · Sep 15, 2021

Hi Meenakshi,

Please see the attached Video

Marshal

Report · Sep 20, 2021

Hi Meenakshi,

Bhavna Negi was able to reproduce this bug (see below).

There also doesn't appear to be any way to rollback Version 2021.007.20091 (also see below).

When will this be fixed by Adobe?

Marshal

Report · Sep 21, 2021

I had a remote session with Adobe yesterday. THERE IS A WAY TO ROLLBACK! Here it is:

1. Uninstall Adobe - DO NOT RESTART PC

2. Download Acrobat Pro DC Installer from this site https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

3. DO NOT RESTART PC - Open the newly installed Adobe, go to Edit - Preferences - Updater - Uncheck Auto Update

4. Install the July 2021 update from here - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2021qfe... DO NOT RESTART PC

5. Repeat STEP 3

This has worked for me!

Report · Sep 21, 2021

UPDATE

1. Uninstall Adobe - DO NOT RESTART PC

2. Download Acrobat Pro DC Installer from this site https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Unzip file, Go to the Adobe folder - run AdobePro.msi

3. DO NOT RESTART PC - Open the newly installed Adobe, go to Edit - Preferences - Updater - Uncheck Auto Update

4. Install the July 2021 update from here - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2021qfe... DO NOT RESTART PC

5. Repeat STEP 3

Report · Sep 21, 2021

From ADOBE:

Uninstall the latest version of Acrobat Pro DC.
Download the setup file from this link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
After downloading, right click to the folder > extract all > Adobe Acrobat > run Acrobat.msi setup.
Select "I have a trial" and start the installation.
After installation, sign in with the registered email address.
In Acrobat > Edit(at the top) > preferences > Updater > uncheck the "Auto-update" option.
Close the Acrobat and download/install the patch file of 21.005.20060 version from this link.
https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2100520060/AcrobatDCUpd2100520060.msp
After installating the patch, launch the Acrobat application and check the behavior.

Report · Sep 21, 2021

Hi Angela,

Thanks for the info.

Do you know if this will work if using Creative Cloud or only if you have the standalone version?

Marshal

Report · Sep 21, 2021

I do not.

Angela Wilson. M.Ed | MIS Tech II | Housing Authority of the City of Augusta, GA
1435 Walton Way | Augusta, GA 30901
P: (706) 312-3177 | F: (706) 288-1670
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Office Hours: 8:00 am until 4:00 pm EST
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________________________________
CONFIDENTIALITY NOTICE: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error.

Report · Sep 21, 2021

Also which method the 3 you listed should be used?

Report · Sep 21, 2021

1. Uninstall Adobe - DO NOT RESTART PC

2. Download Acrobat Pro DC Installer from this site https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Unzip file, Go to the Adobe folder - run AdobePro.msi

Select Trial - You may have to login after installation

3. DO NOT RESTART PC - Open the newly installed Adobe, go to Edit - Preferences - Updater - Uncheck Auto Update

4. Install the July 2021 update from here - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2021qfe... DO NOT RESTART PC

5. Repeat STEP 3

Angela Wilson. M.Ed | MIS Tech II | Housing Authority of the City of Augusta, GA
1435 Walton Way | Augusta, GA 30901
P: (706) 312-3177 | F: (706) 288-1670
Office Days: Monday through Friday
Office Hours: 8:00 am until 4:00 pm EST
http://www.facebook.com/AugustaPHA | Follow @AugustaPHA on Twitter

________________________________
CONFIDENTIALITY NOTICE: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error.

Report · Sep 21, 2021

Hi Angela,

Thanks so much for going to bat for all of us.

A slight correction:

The Link on your last message: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2021qfe doesn't work.

Should be: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2021qfe...

Marshal

Report · Sep 15, 2021

@MarshalR

Thank you for reporting the issue with us.

We have your video attachment, and using it we are able to reproduce the issue and are investigating.

We will reach out to you if we need more information.

-Bhavna Negi

Report · Sep 16, 2021

Hi Bhavna,

Until this issue is fixed, how can I rollback the affected Adobe Acrobat DC installations to Version 2021.005.20060?

Marshal

Report · Sep 16, 2021

@MarshalR

You can use the link --https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html to install the version 2021.005.20060.

-Bhavna

Report · Sep 16, 2021

This did not rollback the update. What should I do?

Report · Sep 16, 2021

This particular client has a Creative Cloud account.

Will this link work?

https://helpx.adobe.com/download-install/using/install-previous-version.html

Report · Sep 16, 2021

I only see the option for previous versions on other apps like Bridge and XD not Acrobat DC. Am I missing something?

Report · Sep 17, 2021

Hi Bhavna,

A User on this Thread marked this issue as Solved - the FDF issue has not been. How do I unmark this?

Also, attempted to use the Link you recommended: -https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html to install a previous version both before and after uninstalling Acrobat DC 2021.007.20091 and received the attached Error Message dialog. As also reported by another User on this thread (AngelaSCAB), Creative Cloud does not offer an Other Versions option for Adobe Acrobat DC installation.

Need to Install Version 2021.005.20060 or earlier as this bug is causing major disruptions for my Clients.

Thanks for your help

Marshal

Report · Sep 20, 2021

Hi Bhavna,

You have not responded to my message - the link did not work - please see the attached screen shot in my previous reply to you.

Marshal

Report · Sep 16, 2021

I've got a problem with the new update od Acrobat DC Pro there's any bug?

if i go to the page organization, the view of all pages disappear. if i want delete this page the program crash.

Did it's happened to someone else?

Report · Sep 16, 2021

@Laboc Srl

Are you seeing the crash happening with any PDF or a specific file? If you can kindly share the test file.

1. Please share a video of the issue observed.

2. What OS are you seeing this issue?

3. Please confirm the DC version. Use link https://helpx.adobe.com/acrobat/kb/identify-product-version.html#track_version

- Bhavna