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Steve Kellaway
Participating Frequently
February 6, 2024
Answered

Adobe Acrobat shuts down a few seconds after launching

  • February 6, 2024
  • 22 replies
  • 70192 views

Hi, i have an account with Adobe Acrobat Standard. I can login online and use it that way but if i open Acrobat locally it shuts down after a few seconds. I have a feeling it's not letting me Sign In, as i can see the Sign In button at the top before it shuts down. I has been running this on my computer for some time before this started to happen. I did also have this problem previously (months ago) and an uninstall, clean and reinstall worked to fix it.

 

This time around, I uninstalled Acrobat, ran the cleaner https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html restarted my PC, downloaded the 64 bit version of Acrobat Standard here https://helpx.adobe.com/au/acrobat/kb/acrobat-dc-downloads.html installed it and the identical problem still exists.

 

Can someone please help?

    Correct answer Willie_Eyles9086

    I found that there was a bug with Adobe thinking I was logged in to the maximum number of accounts already (for me, two). I had logged in on my desktop and laptop, and after updating on my desktop, it didn't recognize it as the same login, so every time it tried logging in, it was treating it as a third device and auto shut down the app. I logged out of all devices using the solution below

    Solution 4: Launch Distiller and check if Acrobat is activated

    1. Press Windows key + R to open the Run command window. In the Open box, type acrodist and then click OK.

    2. If Acrobat is not activated, you will see a warning message followed by a Sign In Required dialog box. Click the Sign In Now button and follow the onscreen instructions to complete the sign-in process.

    3. After you complete the sign-in, the product is activated. Close Distiller, and then launch Acrobat and see.

    22 replies

    Show previous replies
    S
    Steve KellawayAuthor
    Participating Frequently
    February 12, 2024

    It's been 8 days since i posted this and i still can't use Adobe's software due to this error. Surely there's some help out there somewhere?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 6, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from download and install">
    A
    alecia_9530
    Participant
    September 24, 2024

    Mine still closes upon startup. As soon as it signs me in, the app closes. 

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      September 27, 2024

      Hi @alecia_9530,

       

      Sorry to hear about your experience. 

       

      Would you mind letting us know the app version you are currently using? 

       

      Also, please help us gather the logs from your machine: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

       

      -Souvik

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