Adobe Acrobat Sign - client's name was changed without my consent

Forum|Forum|2 years ago
January 16, 2024
1 reply
2235 views

Hello all,

After filling in all necessary fields and name attributions, I sent off a document for a client to sign. Note: throughout, his name was spelled "Matt". However, when I received the automated message, it said "Adobe Acrobat Sign has sent (name of document) to Matthew (LastName).

Nowhere did I ever imply that the client's full name is Matthew, nor did I give Acrobat permission to change names of my documents. How do I prevent this from happening again? It goes without saying that people prefer their names to be their names, not something else. If someone goes by Rob and Rob only, Acrobat shouldn't auto-change it to Robert or Bob.

If anyone has thoughts on solving this, I would greatly appreciate it. Thanks very much

This topic has been closed for replies.

ls_rbls

Community Expert

Hi @redpandavfx ,

I haven't use Adobe Sign in a while and I am

curious.

Can you verify what was the authentication method that was employed with that Adobe Sign document?

For example, if you've employed in the signing field to use the person's email address for authentication, it will grab the recipient's full name at signing time from his / her email service authentication credentials.

R

redpandavfxAuthor

Participant

If I understand your question correctly, yes - I used an email address for the person's signing field. Not sure if that's (still?) how the system populates names, though when I've received emails from this person, only "Matt" shows up, not "Matthew".

I'm just concerned that backend systems are changing names that have not been shared with me by clients. It's super odd and awkward, like I'm calling them by the name their close relative would use.

R

redpandavfxAuthor

Participant

Can you share a screenshot ?

When a person sends you an email, your email inbox may display the users' profile name or "email alias" that is associated to their email address, not the full name; is this what you're referring to?

If that is the case, email aliases are different from the signer's full name that will auto-populated on a digital signature field after they've signed.

I'm attaching the screenshot of what Acrobat sent me after submitting client's doc for signatures.

Let's see if these help narrow down naming differences according to your alias question (sorry, it's not super clear to me):

- Client's email address first name is just a letter, followed by their last name (so not Matt or Matthew, just M)
- When I receive emails from said client, their name shows up as Matt (not Matthew or M)
- During contract setup, I always typed in Matt (not Matthew or M), giving Acrobat only Matt spelling
- However, the confirmation email that I'm attaching shows Matthew, which was never entered by me or anywhere along client's email exchange within Gmail

This could be a question of backend CRM, where authentication (based on your intial responce) checks for a possibly different spelling. With that, the system should be smart to recognize and use the preferred name listed across the board. Whatever tech Acrobat is using to pull "Matthew" needs to change and instead, use whatever name is listed within the contract document being worked on within Acrobat.

I realize this is seemingly a small detail, but not when clients message me to correct how their name is spelled - especially when I had nothing to do with it. This is costing unnecessary friction and again, people's names should be respected as they are.

Any additional context or solutions are much appreciated! Thanks

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