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Z
Zach31888316crjg
Participant
September 4, 2024
Question

Adobe Acrobat Standard Crashing when opening PDF

  • September 4, 2024
  • 5 replies
  • 1637 views

Im getting these two errors in event view when i try to open a PDF using Acrobat Standard. 

 

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID 
{15C20B67-12E7-4BB6-92BB-7AFF07997402}

 

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{0DC1AB8B-A52D-4BA8-BD76-E2819386FB2F}
and APPID 
{BDBED08B-7FB7-4EEA-AFD0-53DE534CB638}

 

Adobe will freeze and say (Not Responding) 

 

The Event ID is 10016 and the Source is DistributedCOM

 

Ive been using the web based version of Acrobat but i would love to be able to open/edit PDFs in the standard version. 

    5 replies

    B
    BACB25895808ikw3
    Participant
    March 11, 2025

    Hi, 

     

    Did you get a resolution to this issue?

     

    Thanks

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    March 11, 2025

     

    Hi @BACB25895808ikw3, 

     

    Are you experiencing a crash issue with Acrobat? If yes, could you provide us with more details:

     

    To assist further and help us resolve this issue, we will be waiting for the requested information. 

     

    ~Tariq

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    October 29, 2024

    Hello @Zach31888316crjg @Adam28462415nex4 @daniel_2046 

     

    Sorry for the troubled experience and delay in responding. 

    If the issue is still occurring, please ensure your copy of Acrobat is updated to the latest version. 

     

    Also, try using this tool to capture diagnostic logs for us to review: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. This tool also allows you to upload the logs directly to us and share your unique ID of the logs for us to locate those at our end. 

    And please share the following details:

    • Acrobat version installed on the machine
    • Operating system name and version
    • Screenshot of the error message or dialog.

     

    Please know that we are fully committed to addressing issues like this and ensuring that the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively working to resolve this problem.

     

    Thank you for your patience and understanding as we work to make things right.

     

     

    ~Tariq

    A
    Adam28462415nex4
    Participant
    September 5, 2024

    I also have a single user having this exact same issue, with the exact same event log entries. Seems to happen only when trying to open a PDF attachment from email.

    Z
    Zach31888316crjgAuthor
    Participant
    September 5, 2024

    This is also consistant across my 4 different computers. 

    D
    daniel_2046
    Participant
    September 4, 2024

    I get this too and then it crashes:

    Faulting application name: AdobeCollabSync.exe, version: 24.3.20054.0, time stamp: 0x66c82c26
    Faulting module name: AdobeCollabSync.exe, version: 24.3.20054.0, time stamp: 0x66c82c26
    Exception code: 0xc0000409
    Fault offset: 0x00000000004d0d61
    Faulting process id: 0x0x5AC
    Faulting application start time: 0x0x1DAFF2328AD78A6
    Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe
    Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe
    Report Id: 8692e5f9-547f-4d74-98e1-e0184b02a83c
    Faulting package full name:
    Faulting package-relative application ID:

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