Adobe Acrobat Standard stops working after connecting to VPN

Running into the same issue here, execept that it is an IPSEC tunnel in split-tunneling mode. No certficates or SSL are employeed. The FortiClient is used as teh VPN client. No traffic to Adobe should be going over the VPN tunnel, because the only traffic routed through the VPN are those intended for the internal private IP addresses at the office.

If we disconnect from the VPN the Acrobat software connects and works without issues. If the VPN is connected and Acrobat Pro (subscription) is started, then about 15-30 seconds it crashes and seems to be around the time the user's account is trying to sign-in and activate/auth the pro features.

If the VPN is disconnected, Acrobat is started and the Pro features are activated, then then the VPN is started, then Acrobat doesn't crash 15-30 seconds later and is usable for a length of time until it crashes again- it almost seems like Acrobat is 'checking-in' to the auth servers again, fails for whatever reason is causing the problem, and crashes the software..

If I sign the user out of Acrobat, close Acrobat, start the VPN, start Acrobat, then the software doesn't crash (but the software is not activated), but if I use the 'sign in' button nothing happens- the window doesn't show up. If I disconnect the VPN when I pressed sign-in and nothing showed up then IMMEDIATELY once the VPN disconnects the sign-in window appears.

I cannot find any evidence of any Acrobat traffic trying to go over the VPN tunnel. It seems like Adobe Acrobat doesn't 'like' a VPN being connected at all. What can we do to resolve this? It seems to be related to the software failing to auth/activate during a running session and closing/crashing itself because of it.

Hi Adobe Community !

Same issue here. When and get connecting to SSL VPN with the forticlient, acrobat crashes and becomes unresponsive, i need to wait about 60 seconds to get responses again.

Any suggest ?

Thanks a lot !

We are experiencing exactly the same issue with Adobe Acrobat Standard licenses when using an active SSL VPN connection with the FortiClient. Once the VPN is connected, Acrobat becomes unresponsive, but it works fine after disconnecting the VPN.

Have you found any solution to this problem?

@TMV Competenc36977101luwb It seems that Acrobat Standard is having trouble interacting with your VPN connection, causing it to become unresponsive. This could be due to network conflicts, security restrictions, or compatibility issues between Acrobat and your VPN software. To troubleshoot, start by checking if your VPN software and Acrobat Standard are updated to their latest versions, as updates often include bug fixes and compatibility improvements. If the issue persists, try temporarily disabling any firewall or security software that might be interfering with Acrobat's network access. Additionally, investigate your VPN settings to see if there are any options related to application filtering or network restrictions that might be affecting Acrobat. If the problem continues, contacting both your VPN provider and your IT TEAM might be necessary to identify the root cause and find a solution.