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Paul Mac d
Participating Frequently
August 13, 2020
Question

Adobe Acrobat Synchroniser hogging MacBook Pro CPU

  • August 13, 2020
  • 1 reply
  • 1186 views

I've tried to resolve this but it didn't work and I'm making PDFs constantly through the day. My Macbook Pro fan is running full power whenever I start Acrobat - In activity monitor it is the most active, if i force quit my Macbook pro returns to normal after a short time.

Macbook pro 15" 2019
OS 10.15.6
2.4GHz 8 core i9

32GB Ram

Radeon Pro 560x 4GB
Intel UHD Graphics 630

 

Acrobat DC v 20.0

 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 13, 2020

Hi Paul

 

We are sorry for the trouble. As described the application is taking so much of CPU usage.

 

Please try to logout of the application, reboo the computer once and relogin to the application and check if that makes any difference.

 

What is the version of the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Adobe Acrobat DC and make sure you have the latest version 20.12.20041 installed. Go to Help > Check for Updates.
For more information please take a look a the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes

 

Regards

Amal

 

 

P
Paul Mac dAuthor
Participating Frequently
August 14, 2020

I deleted my version - which it said was up-to-date and reinstalled to:

Architecture: x86_64

Build: 20.12.20041.394260

AGM: 4.30.103

CoolType: 5.14.5

JP2K: 1.2.2.46820

 

As soon as Acrobat starts the fan ramps up and stays that way until I force quit synchroniser in the activity monitor.

P
Paul Mac dAuthor
Participating Frequently
August 14, 2020

Hi Paul,

Sorry for the inconvenience. Can you please share the below details required for investigation:

1. How long have you been facing this issue?

2. Can you please share spin dump for Acrobat Synchronzier and Acrobat process when the issue occurs.

 

Regards,

Rohit

 

Steps to capture spin dump:

- Open Activity Monitor

- Click on the required process

- Now click on the gear icon on top to open drop down menu

- click on "Spin dump"

- A new window opens up with the dump.

- Save the dump and share it with us. To share the dump follow steps mentioned here How to share a file using Adobe Document Cloud


More or less since I got this Mac new last year - it was through searches that the synchroniser was identified as a cause.https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:3682a46d-055e-4df1-ae0b-78b2123c1dbe 

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