Adobe acrobat telling me i need to upgrade when i already have acrobat pro

Question

Hello I would like some help with this wierd problem i ran into yesterday. I was trying to send out a PDF for e-signatures as I do every week without problems however yesterday adobe told me i needed to upgrade to acrobat pro in order to access this feature. I have acrobat pro in my plan (paid upfront) untill April 2026. If i were to click "upgrade" adobe will even warn me saying that I already have the acrobat pro package. I've always used adobe in my browser so i tried downloading the software but the problem remains.

Anyone else that have experienced the same problem? Thanks in advance!

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account and found an active plan for Acrobat Pro. Please try to logout of the application, reboot the computer and relogin with your Adobe credentials and see if that works.

You may also try to request signatures via document cloud here https://adobe.ly/431UNy3 and check.

Let us know how it goes.

~Amal

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