Adobe Acrobat UI will not display correctly

[Mike1234]

Hello,

I can't seem to find any info through a internet search.  I can't get adobe acrobat to open correctly.  I have tried uninstalling/repairing and changing GPU drivers.  See attached screenshots of openning just the app and opening a pdf.

[AkanchhaS]

Hi @Mike1234 

Sorry to hear about the trouble caused, and thanks for sharing the screenshots for better understanding.

This looks like Acrobat's New UI. Have you started getting such a display after installing the update?

You may once try these steps:

• Open Acrobat>help>repair installation
• Acrobat>help>check for update
• Run this cleaner tool to remove the existing installer and application’s file traces:
• https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
• Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

If nothing works, we'd require logs to escalate this issue further.

Thanks,

Akanchha 

[Mike1234 · Accepted solution]

I finally found a fix for this.  I unistalled again and then went to user/appdata/local and delete adobe folder and user/appdata/roaming and delete the adobe folder in there. it will fix it.

[akanchhas]

Wow...That's great

Do you mean resetting Acrobat's preferences has helped in resolving the issue? I appreciate you have shared your findings with us.

That would help the other users.

~Akanchha