Adobe Acrobat Unable to use text recognition in Tools > Edit. Receive error for OCRLibraryinf.

New Here ,
Apr 25, 2022 Apr 25, 2022

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I have a user who is attempting to use the text recognition feature in adobe for a scanned document, but received the following errors below in succession, in reverse order listed. User has Adobe Acrobat DC 2017 Pro.

 

This issue happens on different profiles on system as well. Tried uninstalling adobe using REVO and Ccleaner and reinstall (issue persists). See Attachment. Could you provide further instructions for troubleshooting/resolution? Thank you in advance. 

 

OCRLibraryinf_Error.png

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Scan documents and OCR

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correct answers 1 Correct answer

Adobe Employee , Apr 26, 2022 Apr 26, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works for you.

 

Regards

Amal

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works for you.

 

Regards

Amal

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Hey Amal,

 

Thank you for your help. I'll attempt that today or tomorrow. 

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New Here ,
Apr 29, 2022 Apr 29, 2022

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Hey Amal,

 

This fixed the issue. The user is now able to use the Text Recognition feature. Thank you for your help on this!

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