Adobe Acrobat Unable to use text recognition in Tools > Edit. Receive error for OCRLibraryinf.

[Jonathan_P_Wilson]

I have a user who is attempting to use the text recognition feature in adobe for a scanned document, but received the following errors below in succession, in reverse order listed. User has Adobe Acrobat DC 2017 Pro.

This issue happens on different profiles on system as well. Tried uninstalling adobe using REVO and Ccleaner and reinstall (issue persists). See Attachment. Could you provide further instructions for troubleshooting/resolution? Thank you in advance. 

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry to hear that.

Please go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works for you.

Regards

Amal

[Jonathan_P_Wilson]

Hey Amal,

Thank you for your help. I'll attempt that today or tomorrow. 

[Jonathan_P_Wilson]

Hey Amal,

This fixed the issue. The user is now able to use the Text Recognition feature. Thank you for your help on this!