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Jonathan_P_Wilson
Jonathan_P_Wilson
New Participant
April 25, 2022
Answered

Adobe Acrobat Unable to use text recognition in Tools > Edit. Receive error for OCRLibraryinf.

  • April 25, 2022
  • 1 reply
  • 907 views

I have a user who is attempting to use the text recognition feature in adobe for a scanned document, but received the following errors below in succession, in reverse order listed. User has Adobe Acrobat DC 2017 Pro.

 

This issue happens on different profiles on system as well. Tried uninstalling adobe using REVO and Ccleaner and reinstall (issue persists). See Attachment. Could you provide further instructions for troubleshooting/resolution? Thank you in advance. 

 

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works for you.

 

Regards

Amal

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
April 27, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works for you.

 

Regards

Amal

Jonathan_P_Wilson
Jonathan_P_WilsonAuthor
New Participant
April 27, 2022

Hey Amal,

 

Thank you for your help. I'll attempt that today or tomorrow. 

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