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RichMed
Participant
February 9, 2023
Question

Adobe Acrobat unistalls automatically on HP Z Book Windows 11

  • February 9, 2023
  • 2 replies
  • 1255 views

I hope the community can help. 

My company recently upgraded my laptop to a HP Z Book running Windows 11, I have successfully installed InDesign, Illustrator and Photoshop, however, Acrobat can install and run but the minute I either sleep my machine or shutdown, it uninstalls EVERY time, meaning I have to reinstall it almost everytime I need to use it.

Our company has an 'Enterprise' account so obviously Acrobat is part of our package and is one of the apps I need to use daily.

Please advise.

This topic has been closed for replies.

2 replies

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
February 11, 2023

Hi,

 

++Adding to @tony_72000 excellent advice, what happens if you disable Hibernate mode?

 

More importantly, where is the  Acrobat installer package downloaded to and where is it installing from?

 

Is this happening through the Adobe Creative Cloud desktop app?

 

Or do you have to download the Adobe Acrobat executable installer program locally to your computer?

 

In which case, what happens if you are able to execute the Acrobat installer program while the computer is completely offline (no Internet or network access?)

    R
    RichMedAuthor
    Participant
    February 20, 2023

    Thank you @ls_rbls, I have downloaded Acrobat via the desktop app, via the online portal and the executable installer program. As our machines are locked down, in order to update/download anythong, they require 'admin' creds which I don't have. I will raise the issue with our IT dept and report back the outcome.

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      February 20, 2023

      You're welcome.

      T
      tony_72000
      Known Participant
      February 10, 2023

      I would contact your IT department, as this sounds like an app policy that gets polled every time you sign in and it's removing the installation. I have Windows 11 running Adobe Acrobat simply fine.

        R
        RichMedAuthor
        Participant
        February 20, 2023

        Thank you for the reply @tony_72000 , I have raised this with our IT dept and will report back thier findings, I think you are right as our machines are pretty much locked down so as a user, we cannot do much in terms of adding new software.

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