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preethamam
Inspiring
March 20, 2024
Answered

Adobe Acrobat update broke OneDrive files showing up in Recent

  • March 20, 2024
  • 4 replies
  • 6748 views

I updated to the latest version of the continuous release, 2024.001.20615, using the Help >  Check For Updates on macOS 14.4. I can open the files within the OneDrive macOS app, but I do not see them updating on the Recent. 

 

All settings are turned on:

1. Open PDFs from last session on Acrobat launch > Checked

2. Privacy & Security > Files and Folders > Adobe Acrobat > Full Disk Access > OneDrive > Checked

3. Privacy & Security >  Full Disk Access > Adobe Acrobat > Checked.

 

In addition, I unistalled and reinstalled the Adobe Acrobat from the Creative Cloud App multiple times. Still the same problem with the Adobe Acrobat Pro Continuous Release | Version 2024.001.20604 and Continuous Release | 2024.001.20615.

 

Lastly, I have also checked with my othet MacBook Pro 14.4 and facing the same problem with Adobe Acrobat Pro. Please fix this problem as I need to access the OneDrive files in Recent. 

    Correct answer PravalJain

    Apologies for the inconvience. This issue is fixed in the latest update. Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2025sec.html#dccontinuousseptwentytwentyfivesec.

     

    Please do a "Help -> Check for updates" to update to the latest version and let us know if you still see issues. 

    4 replies

    P
    peterfri
    Participating Frequently
    September 19, 2025

    I am working with acrobat 2024 classic release. It worked all fine till the last version, but with the last update 2024.001.30246 the problem ocurres again as in former versions. 

    I use MacOs 26.0

    P
    peterfri1
    Participant
    September 25, 2025

    I just installed the new update  Acrobat 2024.001.30273, but the problem is the same.

     

    P
    peterfri1
    Participant
    September 25, 2025

    And that is interesting: The version acrobat DC 25.001.20693 is working fine on MacOs 26.

    jctremblay
    Community Expert
    jctremblayCommunity Expert
    Community Expert
    August 29, 2025

    This is true not only for PDF on OneDrive, but alos for the PDFs on DropBox and Google Drive.
    Unless you setup an Others file storage and open them by there.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 29, 2025

    Hi there 

     

    Hope you are doing well, and sorry for the trouble. 

     

    We have shared this issue with our engineering team for review, and they are working on it. The Fix will be available in future updates

     

    Thanks for your time and understanding.

     

    ~Amal

    jctremblay
    Community Expert
    jctremblayCommunity Expert
    Community Expert
    October 28, 2024

    The missing PDF in Recent section and the inability to Starred a PDF from OneDrive is now fixed in the latest release of Pro and Reader number: 2024.004.20219

      P
      preethamamAuthor
      Inspiring
      October 31, 2024

      Yes, I confirm it has been fixed for OneDrive and Google Drive desktop app files. Thank you @S. S and @pravs for reproducing the bug and making it a priority to fix it. All others for expressing your concerns and reporting the issue to the Adobe Engineering Team to take swift action. I am glad that the problem has been fixed. However, this took close to six months. I hope Adobe prioritizes fixing these kinds of fundamental issues swiftly next time.

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        November 1, 2024

        @preethamam Thanks for the kind words and the feedback.

         

        Really appreciate you taking the time for it. Such candid feedbacks always help us make the app experience better for users like you.

         

        -Souvik

        D
        Doc Maik
        Legend
        March 21, 2024

        What is the actual problem? Files not showing up in a list of recently opened files is not a problem.

        J
        JaneKD
        Participating Frequently
        April 18, 2024

        The list of recently opened files not showing up correctly IS a problem. I use and check files in Acrobat Pro myriad times a day and having to go to each file's original folder to open in slows down my workflow considerably. I am using build

        24.1.20643.0 on macOS Sonoma 14.4.1 and have tried all the same "fixes" as other users to no avail.

         

        Adobe definitely broke something with this build. And I'm not using OneDrive to open files, so it's not a MS thing.

         

        —Jane
        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        April 19, 2024

        Hi there

         

        We are sorry to hear that.

         

        Please update the application to the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

        If it doesn't work, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

        Regards
        Amal


        Hi there

         

        We have reported this issue to our engineering team for review, we will share the update as soon as we get any information.

         

        Thanks' for understanding

         

        ~Amal

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