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Adobe Acrobat won't open on my mac

New Here ,
Feb 21, 2023 Feb 21, 2023

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Since a long time my Adobe Acrobat won't open. I tried to deinstal and reinstal several times but nothing seems to change. When I try to open the program, the icon appears for a second in the dock but then dissappears again and the Acrobat Licensing Application opens saying:

"Leider ist ein Fehler aufgetreten" (Unfortunately an error appeared) and "Starten Sie zuerst Acrobat oder wenden Sie sich an Ihren Administrator." (Start Acrobat first or contact you admin)

I've tried a lot of things but can't make it work which is very annoying. All the other Adobe programs work as usual.
I'd be very glad about help! 

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General troubleshooting

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Hi @Marie28511997as0z 

 

Sorry to hear about the trouble caused, and we apologize for the delayed response. 

If you are still looking for the suggestion, then 

  • Reboot the computer.
  • Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if that helps.

 

Thanks,

Akanchha 

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