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alisonr10236551
Participant
March 3, 2020
Answered

Adobe Acrobat X Pro (CS6) Crashes after 15 seconds

  • March 3, 2020
  • 4 replies
  • 3957 views

Running on a 2011 Macbook Pro Version 10.13.6 software. It opens then crashes after 15 seconds. I have the entire CS6 suite and this is the only application that does this. The rest of them run fine. I contacted Adobe Support, they had me uninstall and reinstall and it's still having the same issues. They even connected remotely and couldn't help. Is this fixable or do I really need to update my computer and software?

    This topic has been closed for replies.
    Correct answer alisonr10236551

    I fixed it, using this tip: https://community.adobe.com/t5/acrobat/adobe-acrobat-x-crashing-a-few-seconds-after-being-open/td-p/10867048?page=1

     

    Updated to version 10.1.16

    4 replies

    A
    AMPAM999
    Participant
    March 4, 2020

    I found the solution here : https://forums.adobe.com/docs/DOC-7042

    I did away with the list of recently opened documents and also some security feature within the preferences of the adobe acrobat pro app and now it stopped from crashing after opening ...

     

     

      A
      alisonr10236551Author
      Participant
      March 4, 2020

      It's saying unauthorized - the content is restricted. Would you mind copying and pasting the answer here?

      A
      AMPAM999
      Participant
      March 4, 2020

      I have the exact same issue -- did not update the operating system or anything-- Adobe supported a reinstallation -- what could be the issue-- does anybody here have an actual answer ?

      assause
      Community Expert
      assauseCommunity Expert
      Community Expert
      March 4, 2020

      CS6 is the end of guaranteed to operate to 10.9, and not guaranteed to 10.10 and later.
      And since CS6 ended technical support in 2014.
      Acrobat X support ended at 2015.

      try67
      Community Expert
      try67Community Expert
      Community Expert
      March 4, 2020

      I'm very surprised they did any of that, as Acrobat X is not supported any longer.

      Are you sure the people you contacted were from Adobe? How did you get to them?

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