Adobe Acrobat X Pro - licensing issue

Forum|Forum|3 years ago
July 15, 2022
1 reply
1540 views

Hello,

Adobe Acrobat X Pro (purchased as a part of CS6 Design and Web Premium) worked fine for 10 years now. Recently the message "Test period expired..." appears when I open the program - I should license the software to use it further. When I try to license the software (again, as I have licensed the CS 6 already 10 years ago), the message appears again with every next start of the program. All the other programs of the CS6 still work fine. I tried to reinstall Acrobat, but the issue remains. Adobe support couldn´t help me, as they won´t support the CS6 anymore.

Can anyone help me?

Thanks in advance!
Rudi

This topic has been closed for replies.

try67

Community Expert

What's your OS version? Did you install any other version of Acrobat, or even Reader?

R

Raoul_2012Author

Participating Frequently

OS-Version is Windows 10 Pro. I didn´t install other versions of Acrobat or Reader. I only installed the Creative Cloud Application to use the test version of Premiere, but deinstalled it when the test period ended.

R

Raoul_2012Author

Participating Frequently

Well, Acrobat X is not officially compatible with Windows 10, so problems are to be expected...

You should try a Repair Installation (from the Help menu) and if that doesn't help uninstall it, run this tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and then re-install it, and hope it works... Make sure to install all available updates once you do, though.

Ok, I will try it. Thanks

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